Technical Support Scientist, Probe Design

Bio-Techne; Newark (CA); On-site; USD 89,300 - 146,900; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

401k plans and employee stock purchase plan

Tuition reimbursement and career development

Paid time off and paid parental leave

Employee resource groups and volunteer time

Job summary

Bio-Techne is seeking a Probe Design, Support Scientist in Newark, California, to serve as the primary customer contact for probe-related issues. The role involves providing technical support, application assistance, and troubleshooting for Advanced Cell Diagnostics product lines. Ideal candidates should have a PhD or MS with research experience in molecular biology or bioinformatics, and in-depth knowledge of genes and sequences. The position offers competitive insurance benefits and a supportive working environment.

Qualifications

• PhD or MS with 3+ years of research experience in molecular biology, bioinformatics or a closely related field.
• Must be very adept at diagnosing, troubleshooting and solving complex technical problems.

Responsibilities

• Provide application assistance and system troubleshooting for product lines.
• Act as primary contact for customers regarding technical issues.
• Log, track, and identify support issues using Salesforce CRM.

Skills

In-depth knowledge of genes and sequences

Biological databases and bioinformatics software

Linux, Python, Perl

Next-generation sequencing platforms

Troubleshooting complex technical problems

Education

PhD or MS in molecular biology or bioinformatics

Tools

Salesforce CRM

Linux command-line tools

Job description

**By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.**Pay Range:$89,300.00 - $146,900.00**Advanced Cell Diagnostics, Inc.** (ACD) is a leader in the field of molecular pathology and tissue-based diagnostics. Our core RNAscope(R) technology is the world’s first multiplex fluorescent and chromogenic *in situ* hybridization platform capable of detecting and quantifying RNA biomarkers *in situ* at single molecule sensitivity. RNAscope(R) is an ideal platform for developing the next generation of tissue-based companion diagnostics. We are committed to continued innovation to bridge the gap between basic research and clinical medicine to fulfill the promise of personalized medicine.The Probe Design, Support Scientist role is to serve as the primary customer contact on probe-related issues. The Support Scientist will be responsible for providing guidance and technical support to customers in the usage of probes and assays while maintaining customer satisfaction.**Responsibilities*** Provide application assistance, product training and system troubleshooting for Advanced Cell Diagnostics scientific product lines via phone and email* Provide Probe Support for RNAscope(R) family of products (DNAscope/BaseScope/miRNAscope)* Use of Linux command-line tools for sequence alignments (BLAST/BLAT), probe selection, specificity* Collaborate with technical support & internal teams related to probe troubleshooting* Act as primary contact for customers regarding technical issues, as well as providing scientific consultation for research use only* Ensure customer service excellence and guaranteed response times by actively monitoring support emails, phone calls, and ensuring all issues are resolved in a timely and comprehensive manner* Log, track, and identify frequently occurring, high impact support issues and communicate through appropriate channels for resolution using the Salesforce CRM database* Act as liaison role with Sales, Marketing and R&D groups to provide feedback on product performance.* Contribute to the ongoing development of the Probe Design team's knowledgebase* Participate in training of new hires regarding ACD's product lines**Qualifications**Education:* PhD or MS with 3+ years of research experience in molecular biology, bioinformatics or a closely related fieldSkills:* In-depth knowledge of genes and sequences* Ability to translate publicly available knowledge from databases or raw data from private databases* Expertise in commonly used biological databases and bioinformatics software tools* Ability to work within multi-disciplinary team of computational biologists, molecular biologists, imaging software scientists, biochemists and others* Post-graduate experience with experimental design, cell and molecular techniques* Must be very adept at diagnosing, troubleshooting and solving complex technical problems with a variety of biological assaysExperience:* 5yr+ of experience with Linux, Python, Perl or other programming languages* 5yr+ of experience with next-generation sequencing platforms or sequencing tools (genomic/epigenomic/transcriptomic)* Extensive experience with assay development, particularly tissue and cell-based assays* Highly self-directed, conscientious, articulate, and possesses excellent presentation and teaching skills* Committed to total customer satisfaction with outstanding interpersonal skills and professionalism* A team player* Leadership skillsWorking Conditions:* Ability to travel ~10% of time* Work is performed in office settings.* Regular use of computers.* Work may occasionally require extended hours to meet project deadlines.Physical Requirements:* Prolonged periods of sitting or standing at a computer.**Why Join Bio-Techne:*** ### We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.* ### We invest in our employees’ financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.* ### We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.* ### We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.* ### We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.* ### We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.**Bio-Techne is an E-Verify Employer in the United States.****All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.****To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.**