RN-Transfer Referral Center

University Hospitals; Shaker Heights (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

University Hospitals is seeking a dedicated professional to manage patient flow processes, coordinating transfers and placements to ensure timely and safe patient care. You will work closely with receiving facilities, physicians, and transport teams to support CPFM operations.

The role emphasizes clinical assessment, effective communication, teamwork, and leadership to uphold a Best Place to Work culture and high-quality patient outcomes at UH facilities in Ohio.

Qualifications

• Coordinate incoming patient transfer requests with receiving facilities, physicians and transport resources.
• Demonstrate clinical care delivery skills for safe practice and positive outcomes.
• Communicate clearly and collaborate across disciplines to optimize patient care.
• Exhibit leadership influencing clinical and operational results.

Responsibilities

• Coordinate incoming patient transfer requests with receiving facilities, physicians, and transport resources.
• Demonstrate clinical skills in care delivery for safe practice and positive outcomes.
• Communicate clearly and effectively with multiple disciplines to optimize patient care and operations.
• Exhibit leadership influencing clinical and operational outcomes.
• Deliver exceptional customer service while facilitating communication across teams.
• Maintain working knowledge of inter-facility protocols and standards of practice.
• Collaborate with CPFM staff in a team-oriented approach.
• Promote a Best Place to Work culture and positive environment.
• Coordinate via radio with agencies including Air Medical and UH Critical Care Transport.
• Dispatch UH Critical Care Transport ambulances.
• Perform other duties as assigned.

Job description

Responsible for performing aspects of the Patient Flow Management process ensuring that transfers, patient placement and related activities occur in a timely, safe and accurate fashion. This includes providing clinical assessment for patients being placed through the Center for Patient Flow Management.

Position Summary/Essential Duties:

1. Coordination of incoming patient transfer requests with receiving facility, physicians, and necessary transport resources
2. Demonstrates technical skills in care delivery that result in safe practice and positive care outcomes
3. Demonstrates clear communication and effective collaboration to optimize patient care and clinical operations
4. Displays leadership that influences optimal clinical and operational outcomes
5. Delivering exceptional customer service while facilitating communication across multiple disciplines
6. Possess and obtain working knowledge of external and inter-facility protocols and standards of practice
7. Work with all Center for Patient Flow Management (CPFM) staff in a team orientated, collaborative approach
8. Responsible for promoting a Best Place to Work Culture and positive and professional work environment
9. Radio communication and coordination with multiple agencies, including Air Medical programs and UH Critical Care Transport
10. Dispatch of UH Critical Care Transport ambulances
11. Other duties as assigned