RN - Telephone Triage (Urology)

Dayton Physicians Network; Englewood (OH); On-site; USD 68,000 - 88,000; Full time

Benefits offered by this job

Health, dental and vision benefits

Generous PTO

Paid holidays

Job summary

Dayton Physicians Network is seeking an experienced Registered Nurse for telephone triage (Urology) at our Englewood, OH office. The role supports ambulatory care through protocol-based telephone assessments and provider coordination.

The position requires a current RN license, 3+ years in critical care, and CPR certification. It is a full-time, onsite role with competitive benefits and opportunities to contribute to patient-focused care.

Qualifications

• Active RN license in the state(s) of practice.
• BSN preferred; ADN/diploma acceptable.
• Three+ years of RN experience in a critical care setting (ICU/ED).
• Current CPR certification; if not, obtain within 60 days of employment.

Responsibilities

• Conduct telephone assessments using established triage protocols and nursing judgment.
• Prioritize and respond to calls involving urgent clinical questions and provider-directed concerns.
• Provide clear recommendations including self-care advice or scheduling acute care appointments.
• Document all patient interactions in the EHR.
• Collaborate with physicians and care team to ensure continuity of care.
• Educate patients on symptoms, medications, labs, and follow-up steps.
• Monitor and manage patient messages and calls per triage timelines.
• Recognize and escalate red-flag symptoms requiring immediate provider involvement.
• Participate in quality improvement initiatives for patient safety and satisfaction.
• Follow privacy and safety rules and Dayton Physicians Core Values.
• Other duties as assigned.

Skills

RN license

Critical care experience

Telephone triage

Strong communication

EHR documentation

CPR certification

Education

BSN preferred; ADN/diploma acceptable

Active RN license in state(s) of practice

CPR certification (current or within 60 days)

Tools

Practice Management system

Microsoft Office (Word, Excel, Outlook)

Job description

Vision - Guiding the journey where complex diseases are met with an unwavering commitment to life beyond diagnosis.

Mission - The choice for innovative, personalized care close to home, where hope meets expertise.

Our Commitment

• Best Expertise
• Best Access
• Best Value

WE CARE ABOUT

Our Patients and Their Families

Delivering quality health care and outstanding service is fundamental to everything we do.

Our Team

Attracting and retaining the best team members is of paramount importance to our Health Care System. We will do this by becoming the health care employer of choice and by providing an environment that:

• Pursues the highest level of safety and quality
• Focuses on treating patients and colleagues with courtesy, honesty, respect and dignity
• Recognizes people for their achievements and capabilities
• Is professionally satisfying
• Encourages the open exchange of views
• Does not tolerate offensive and disruptive behavior.

Dayton Physicians as an Independent Practice:

Position:RN - Telephone Triage (Urology)

Location: Englewood, OH

Job Id:1119

# of Openings:1

The RN - Telephone Triage uses approved protocols to assist in providing direct patient care relating to all aspects of Physician ambulatory treatment involving telephone triage.

Schedule:

Monday - Friday, 8:00am to 4:30pm, eight hour shifts

This position is onsite in office primarily at our Englewood location, covering Centerville as needed

Why work for Dayton Physician's Network?

• Full-time employees are eligible for health, dental and vision benefits
• Company holidays and a flexible holiday!
• Generous Paid Time Off (PTO) Package
  • Additional accrual increase after 1 year of service with Dayton Physicians!

The CARES model reflects the principles that guide our day-to-day behaviors; our decisions, our actions, and our relationships with each other and with the patients and families we serve. All DPN employees are expected to embrace and demonstrate the following:

• COMPASSION: the patient is at the center of all we do
• ACCOUNTABILITY: we hold ourselves accountable for our actions
• RESPECT: we show respect for others
• EXCELLENCE with Innovation: we strive for excellence in all we do
• SERVICE through Collaboration: we provide service to our patients, team members and community.

Additionally, as DPN is a service-oriented organization, All DPN employees are expected to embrace and demonstrate the following when interacting with patients, employees and other customers:

• Smile, make eye contact and greet with energy!
• Restate what you are hearing. Listen patiently and compassionately to complaints. Our patients and families are likely going through a difficult time. Irritability on their part is not about you.
• Give full attention. Turn away from the computer screen and face the person you are conversing with.
• Explain any potential delays in service and provide frequent updates.
• Empathize (feel empathy for someone)

Essential Duties and Responsibilities:

• Conduct comprehensive telephone assessments using established triage protocols and sound nursing judgment.
• Prioritize and respond to calls involving critical labs, urgent clinical questions, and provider-directed concerns to ensure timely care.
• Determine the urgency of patient needs and provide clear recommendations, including self-care advice, scheduling acute care appointments, or directing patients to higher levels of care when necessary.
• Document all patient interactions thoroughly and accurately in the electronic health record (EHR).
• Collaborate with physicians, advanced practice providers, and care team members to ensure continuity and coordination of care.
• Provide patient education regarding symptoms, medications, laboratory/infusion orders and follow-up instructions.
• Monitor and manage incoming patient messages and phone calls in accordance with established triage response timelines.
• Recognize and elevate "red flag" symptoms that require immediate provider involvement or emergency referral.
• Participate in quality improvement initiatives to support patient safety, access, and satisfaction.
• Follows all health care privacy and safety rules and adheres to Dayton Physicians Core Values
• Other duties as assigned

Required Education and/ or Experience:

• This position requires an active RN License for the state(s) of practice. Bachelor’s degree (B.S.N.) from a four-year college or university preferred; Associate’s degree or diploma acceptable.
• Position requires three or more years of RN experience in a critical care setting, i.e., ICU, ED.
• Current CPR certification, if not it must be obtained within 60 days of employment and kept current thereafter.

General Skill Requirements:

• Excellent oral and written communication
• Microsoft Office, including Word, Excel and Outlook.
• Experience with a Practice Management system is preferred.
• Attendance and punctuality are essential requirements of this position to provide excellent customer service to both our internal and external stakeholders

Physical/ Mental Demands:

Requires the ability to hear and speak clearly. This position is normally required to sit approximately ninety (90) percent of the day with an occasional need to walk, bend, twist and carry 5-10 pounds a distance up to four (4) feet. This position requires the ability to answer telephone calls, transfer calls and work on the computer.

Dayton Physicians Network (hereinafter referred to as DPN) provides equal employment opportunities without regard to race, color, religion, sex, national origin, ancestry, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law, except in those specific instances in which age or sex may be bona fide occupational qualifications. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities.

DPN expressly prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated. DPN expects each employee to report to human resources any equal employment questions, concerns, or problems. If an employee does not feel comfortable reporting questions or concerns to human resources, the employee may report the problem or concern via the Compliance Hotline at https://dpn.ethicaladvocate.com/ (opens in new tab) or at 1-855-449-0548 . Conduct in violation of this policy will subject the employee to disciplinary action, up to and including termination of employment.