Cancer Program Coordinator (Urology)

Dayton Physicians Network; Kettering (OH); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental benefits

Vision benefits

Paid time off

Job summary

Dayton Physicians Network is seeking a Cancer Program Coordinator in Kettering, OH. The role supports prostate cancer patients through advocacy, scheduling, and navigation, coordinating with physicians, nurse navigators, and the care team.

Primary duties include ensuring timely access to care, tracking referrals and tests, and providing education and resources to patients and families. It is a full-time position with potential travel to other Urology offices.

Qualifications

• Requires a High School Diploma or GED.
• At least one year of previous experience working in a medical office or administrative position scheduling appointments or other pertinent activities.
• 2-4 years’ experience preferred.

Responsibilities

• Serve as administrative contact for prostate cancer patients, collaborating with nurse navigators.
• Advocate for patients to promote optimal care and outcomes.
• Coordinate administrative tasks including scheduling appointments, care transitions, and referrals across the care continuum.
• Track referrals, diagnostics, pathology results, and appointments to prevent delays in care.
• Communicate with patients and families with educational materials and resources.
• Identify and assist with barriers to care including scheduling, transportation, financial needs, and communication challenges.
• Support administrative coordination of diagnostic workups including imaging, biopsies, and labs.
• Utilize PPS Analytics to support administrative and operations functions.
• Route questions to physicians, APPs, or nurse navigators; respond to patient calls and relay test results as directed.
• Support cancer program activities, including outreach, communications, data collection, and reporting.

Skills

Communication

MS Office

Practice Management

Education

High School Diploma or GED

Tools

Practice Management System

Job description

Vision – Guiding the journey where complex diseases are met with an unwavering commitment to life beyond diagnosis.

Mission – The choice for innovative, personalized care close to home, where hope meets expertise.

Our Commitment

• Best Expertise
• Best Access
• Best Value

WE CARE ABOUT

Our Patients and Their Families

Delivering quality health care and outstanding service is fundamental to everything we do.

Our Team

Attracting and retaining the best team members is of paramount importance to our Health Care System. We will do this by becoming the health care employer of choice and by providing an environment that:

• Pursues the highest level of safety and quality
• Focuses on treating patients and colleagues with courtesy, honesty, respect and dignity
• Recognizes people for their achievements and capabilities
• Is professionally satisfying
• Encourages the open exchange of views
• Does not tolerate offensive and disruptive behavior.

Dayton Physicians as an Independent Practice:

Location: Kettering, OH

Job Id:1084

# of Openings:1

The cancer program coordinator functions on a multidisciplinary team as an advocate and coordinator for cancer patients. Provides assistance to the physicians, practitioners, and nurse navigators with administrative and organizational tasks while supporting the delivery of high-quality, patient centered care. Will facilitate timely access to care, assist patients in navigating the cancer care process, schedules appointments and diagnostic services, and help ensure patients receive appropriate education and resources throughout their journey.

Schedule:

Monday - Friday, 8:00am to 4:30pm, eight-hour shifts

This position is primarily for our Kettering location but could float to other Urology offices as needed

Why work for Dayton Physician's Network?

• Full-time employees are eligible for health, dental and vision benefits
• Company holidays and a flexible holiday!
• Generous Paid Time Off (PTO) Package
  • Additional accrual increase after 1 year of service with Dayton Physicians!

TheCARESmodel reflects the principles that guide our day-to-day behaviors; our decisions, our actions, and our relationships with each other and with the patients and families we serve. All DPN employees are expected to embrace and demonstrate the following:

• COMPASSION: the patient is at the center of all we do
• ACCOUNTABILITY: we hold ourselves accountable for our actions
• RESPECT: we show respect for others
• EXCELLENCE with Innovation: we strive for excellence in all we do
• SERVICE through Collaboration: we provide service to our patients, team members and community.

Additionally, as DPN is a service-oriented organization, All DPN employees are expected to embrace and demonstrate the following when interacting with patients, employees and other customers:

• Smile, make eye contact and greet with energy!
• Restate what you are hearing. Listen patiently and compassionately to complaints. Our patients and families are likely going through a difficult time. Irritability on their part is not about you.
• Give full attention. Turn away from the computer screen and face the person you are conversing with.
• Explain any potential delays in service and provide frequent updates.
• Empathize (feel empathy for someone)

Essential Duties and Responsibilities:

• Serve as administrative contact for prostate cancer patients, collaborating with nurse navigators;
• Advocates for patients to promote optimal care and outcomes;
• Facilitate the administrative coordination of patient services including timely scheduling of appointments, care transitions, communication, and referrals for services in collaboration with physicians and the broader care delivery team across the continuum of care;
• Track outstanding referrals, diagnostic tests, pathology results, and appointments to help prevent delays in care;
• Communicate with patients and families with appropriate educational materials and community resources. May participate in educational programs;
• Identify and assist with resolving barriers to care, including scheduling conflicts, transportation concerns, financial resource needs, communication challenges, and other access-related issues.
• Assist with the administrative coordination and tracking of diagnostic workups, including imaging, biopsies, pathology, laboratory testing, and other evaluations;
• Utilize PPS (Prospective Payment System) Analytics to support administrative and operations functions related to patient care. Access and maintain patient information, complete required forms and documentation, and ensure accurate and timely data entry into applicable clinic systems and tracking tools.
• Route clinical questions, symptoms, or concerns to the appropriate physician, APP, or nurse navigator;
• Respond to patient calls, take messages for physicians, may relay test results and instructions to patients as directed, and other administrative duties as assigned;
• Support prostate cancer program activities, including patient outreach, program communications, educational initiatives, data collection, reporting, and other administrative projects as assigned.
• Follow all health care privacy and safety rules and adhere to Dayton Physicians Core Values;
• Willing to travel to other locations for business needs;
• Other duties as assigned.

Supervisory Responsibilities:

Not applicable

Required Education and/ or Experience:

• Requires a High School Diploma or GED and;
• At least one year of previous experience working in a medical office or administrative position scheduling appointments or other pertinent activities on a regular basis
• 2-4 years’ experience is preferred.

General Skill Requirements:

• Excellent oral and written communication
• Working knowledge of Microsoft Office, including Word, Excel and Outlook.
• Experience working with a Practice Management system.
• Attendance and punctuality are essential requirements of this position to provide excellent customer service to both our internal and external stakeholders.

Equal Opportunity Employer

Dayton Physicians Network (hereinafter referred to as DPN) provides equal employment opportunities without regard to race, color, religion, sex, national origin, ancestry, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law, except in those specific instances in which age or sex may be bona fide occupational qualifications. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities.

DPN expressly prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated. DPN expects each employee to report to human resources any equal employment questions, concerns, or problems. If an employee does not feel comfortable reporting questions or concerns to human resources, the employee may report the problem or concern via the Compliance Hotline at https://dpn.ethicaladvocate.com/ or at 1-855-449-0548 . Conduct in violation of this policy will subject the employee to disciplinary action, up to and including termination of employment.