RN Phone Triage & Care Coordination (Full-Time)

Holland Hospital; Washington (District of Columbia); On-site; USD 41,000 - 62,000; Full time

Job summary

Holland Hospital is seeking a Registered Nurse (RN) for Physician Office Telephone Triage to coordinate patient-centered care primarily via phone and electronic communication. The role supports providers, assesses clinical needs, prepares for visits, and ensures timely documentation.

Pay range is $29.74 - 44.61 USD per hour. This full-time, 72 hours per 2 weeks position operates Monday, Tuesday, Wednesday, and Friday, 8am–4:30pm, with no weekends or holidays.

Qualifications

• Minimum of Associate Degree in Nursing (RN) required.
• Current Michigan RN license required.
• BLS for the Healthcare Provider required within 60 days of hire.

Responsibilities

• Promotes patient safety by maintaining policies and procedures of the physician office.
• Achieves office-specific initial and ongoing competencies.
• Maintains ANA Standards of Professional Performance, professional practice standards, and regulatory compliance.
• Works collaboratively with providers to render medical care via telephone, following established triage protocols.
• Coordinates care involving other members of the healthcare team in alignment with the Patient-Centered Medical Home model.
• Considers factors related to safety, effectiveness, cost, and impact on practice in the planning and delivery of nursing services.
• Participates in daily or scheduled team huddles to discuss patient needs, follow-up actions, and care coordination priorities.
• Engages in multidisciplinary case reviews for patients identified as high-risk or flagged on the Care Team dashboard.
• Initiates record requests and follows up on outstanding documentation needed for upcoming appointments.
• Initiates or enters standing orders as directed by the provider.
• Coordinates with central services and other document management systems to ensure accurate routing and completion of patient information.
• Provides consultation to providers regarding high-risk patients, and urgent needs that may require intervention.
• Collaborates with the emergency department and other hospital departments as needed for emergent situations or transitions of care.
• Responds to patient special needs and accommodations, ensuring the care environment and resources are prepared appropriately.
• Assists with referral management to specialty offices, ensuring timely scheduling and documentation of care transitions.
• Follows up on results (labs, imaging, referrals) to ensure closure of care loops and communication of findings to patients and providers.
• Accurately documents patient encounters, assessments, and communications in the electronic medical record (EMR).
• Ensures documentation reflects the information provided by the patient and supports the provider’s treatment decisions.

Education

Associate Degree in Nursing

Job description

Holland Hospital is seeking a Registered Nurse (RN) for Physician Office Telephone Triage to coordinate patient-centered care primarily via phone and electronic communication. The role supports providers, assesses clinical needs, prepares for visits, and ensures timely documentation.

Pay range is $29.74 - 44.61 USD per hour. This full-time, 72 hours per 2 weeks position operates Monday, Tuesday, Wednesday, and Friday, 8am–4:30pm, with no weekends or holidays.