RN Phone Triage & Care Coordination

Holland Hospital; Holland (MI); On-site; USD 41,000 - 62,000; Full time

Job summary

Holland Hospital is seeking an RN for physician office telephone triage to provide patient-centered care via phone and electronic communication. The role supports providers and patients through triage, care coordination, and timely documentation in the EMR.

Requirements include an RN license in Michigan and an associate degree, with BLS within 60 days. The position is full-time with a consistent daytime schedule, aligned with the Patient-Centered Medical Home model.

Qualifications

• Minimum of Associates Degree in Nursing (RN) required.
• Current Michigan RN license required, and BLS within 60 days of hire.

Responsibilities

• Provides and coordinates patient-centered care primarily through phone and electronic communication.
• Assesses clinical needs, prepares for upcoming visits, and coordinates care with the multidisciplinary team.
• Ensures accurate, timely documentation in the EMR.
• Supports providers and patients through triage and follow-up planning.
• Manages referrals and care transitions to ensure continuity.

Education

Associates Degree in Nursing

Tools

EMR (Electronic Medical Record)

Job description

Holland Hospital is seeking an RN for physician office telephone triage to provide patient-centered care via phone and electronic communication. The role supports providers and patients through triage, care coordination, and timely documentation in the EMR.

Requirements include an RN license in Michigan and an associate degree, with BLS within 60 days. The position is full-time with a consistent daytime schedule, aligned with the Patient-Centered Medical Home model.