RN Patient Services Manager I - Onsite Day Shift

UNC REX Healthcare; British Woods (NC); On-site; USD 54,000 - 76,000; Full time

Job summary

UNC Health in North Carolina seeks an experienced nurse leader to oversee staffing, patient care delivery, and unit education at Caldwell Memorial Hospital. You will supervise nursing staff, HUCs, and aides, drive performance reviews, and participate in quality and safety initiatives.

The role emphasizes ensuring appropriate clinical staffing on each shift, supervising and mentoring staff, and fostering an environment for ongoing education and competency development.

Qualifications

• Licensed to practice as a Registered Nurse in the state of North Carolina.
• BLS required.
• Eighteen (18) months of professional nursing experience in a tertiary care setting to include didactic and clinical experience in the area of assignment.

Responsibilities

• Patient Care - Ensures that appropriate care and services are available to patients / clients and families. Facilitates interdisciplinary collaboration in patient/client care planning. Ensures appropriate clinical staffing and skill mix for patient care. Supervises team of professionals / paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides.
• Human Resource Services - Effectively manages human resources. Creates an environment conducive to recruiting and retaining staff. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning.
• Budget Management - Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost-effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes.
• Accreditation Issues - Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, JCAHO, Board of Nursing and other specified accreditating bodies. Standards of practice will reflect integration of current scientific evidence.
• Customer Satisfaction - Ensures high customer satisfaction. Communicates patient satisfaction results, letters and comments to staff and leads monthly initiatives to improve consumer satisfaction with care and services. Advocates for consumers within the organization, particularly for vulnerable or at risk populations.
• Quality Improvement - Leads and participated in quality improvement initiatives that focus on identified patient safety or quality of care deficits.
• Education-Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population.

Education

BSN from a state-accredited school of professional nursing

Job description

UNC Health in North Carolina seeks an experienced nurse leader to oversee staffing, patient care delivery, and unit education at Caldwell Memorial Hospital. You will supervise nursing staff, HUCs, and aides, drive performance reviews, and participate in quality and safety initiatives.

The role emphasizes ensuring appropriate clinical staffing on each shift, supervising and mentoring staff, and fostering an environment for ongoing education and competency development.