RN Lead: Referral Management & Quality Oversight

Resolution Think LLC.; Midwest City (OK); On-site; USD 65,000 - 90,000; Full time

Job summary

Resolution Think LLC. is seeking a Registered Nurse (RN) to provide clinical and quality oversight for our Referral Management Center team supporting Military Treatment Facilities (MTFs).

The RN will oversee referral management operations, quality standards, reporting, and assigned staff. The role requires active RN licensure in the US, BSN preferred, BLS certification, and at least three years of nursing experience including referral management.

Qualifications

• Graduate of an accredited nursing program; BSN preferred.
• Current, active, unrestricted RN license in any US state, DC, or US territory.
• Current Basic Life Support certification (AHA or Red Cross).
• Three years of registered nursing experience, including at least one year in referral management, utilization management, case management, quality management, or ambulatory care.

Responsibilities

• Provide clinical and quality oversight for assigned MTF locations and serve as the primary contractor point of contact.
• Monitor performance and data quality and implement improvement plans as needed.
• Prepare and submit monthly performance and quality reports.
• Address patient and MTF complaints and performance concerns within established timeframes.
• Provide training to MTF clinical staff on referral processes, quality, and timeliness requirements.
• Supervise assigned Referral Clerks and LPN/LVN personnel, including coaching, quality review, scheduling, and performance management.

Skills

Leadership

Quality oversight

Staff training

Training delivery

Education

BSN preferred

Accredited nursing program

Job description

Resolution Think LLC. is seeking a Registered Nurse (RN) to provide clinical and quality oversight for our Referral Management Center team supporting Military Treatment Facilities (MTFs).

The RN will oversee referral management operations, quality standards, reporting, and assigned staff. The role requires active RN licensure in the US, BSN preferred, BLS certification, and at least three years of nursing experience including referral management.