RN Care Navigator — Fast-Paced Care Coordination

Highmark Health; United States; Remote; USD 47,000 - 75,000; Full time

Job summary

Allegheny Health Network seeks a clinical call center nurse to triage and coordinate patient services. The role involves nursing assessments, scheduling, and education for patients, families, and caregivers.

Ideal candidates have a PA RN license, 1 year of nursing experience, and call center exposure. This on-site position requires proximity to Pittsburgh or Erie, PA and compliance with licensing and background standards.

Qualifications

• High School or GED required.
• 1 year of nursing in the specialty.
• Current PA RN license or multi-state licensure via eNLC.

Responsibilities

• Greet patients by phone in a professional manner and collect accurate demographic/payor information.
• Provide professional nursing assessments and prioritize treatments by urgency.
• Assist non-clinical staff with clinical questions.
• Coordinate appointments with physicians, consults, and supportive services.
• Identify at‑risk patients and facilitate appropriate screening processes.
• Handle inbound and outbound call projects as assigned.
• Perform other duties as needed.

Skills

Nursing

Call center experience

Education

High School / GED

Bachelor’s Degree in Nursing

PA RN licensure or eNLC

Job description

Allegheny Health Network seeks a clinical call center nurse to triage and coordinate patient services. The role involves nursing assessments, scheduling, and education for patients, families, and caregivers.

Ideal candidates have a PA RN license, 1 year of nursing experience, and call center exposure. This on-site position requires proximity to Pittsburgh or Erie, PA and compliance with licensing and background standards.