RMN Platform Reliability Engineer

Envision Technology Solutions; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Envision Technology Solutions is seeking a Platform Engineer to help keep the RMN Platform Operations running smoothly. You will troubleshoot complex issues, support platform integrations, and collaborate across teams to improve the tools and processes that power campaign execution, reporting, and revenue operations.

You will manage production incidents, assist with releases and testing, and create runbooks and automation to reduce recurring issues while monitoring platform health for

Qualifications

• Bachelor's degree in a related field or equivalent practical experience.
• 3+ years of experience in platform engineering, software engineering, technical operations, production
• 5+ years of experience managing production incidents, escalations, and root cause analysis
• 2+ years of experience working with integrated platforms, APIs, Saas applications, and enterprise
• 2+ years of experience utilizing enterprise ticketing platforms (e.g., Jira, ServiceNow)
• 2+ years of experience supporting service operations, including SLA and KPI management

Responsibilities

• Support the day-to-day operations of RMN platforms and integrations
• Troubleshoot and resolve platform, API, and data-related issues
• Partner with Product, Engineering, Marketing Operations, and vendors to resolve production incidents
• Support releases, testing, operational readiness, and post-launch activities
• Monitor platform health and identify opportunities to improve reliability
• Create documentation, runbooks, and automation to reduce recurring issues

Skills

Platform engineering

Incident management

Root cause analysis

SaaS integrations

API experience

Operational readiness

Documentation & runbooks

Education

Bachelor's degree in a related field or equivalent practical experience

Tools

Jira

ServiceNow

Job description

Envision Technology Solutions is seeking a Platform Engineer to help keep the RMN Platform Operations running smoothly. You will troubleshoot complex issues, support platform integrations, and collaborate across teams to improve the tools and processes that power campaign execution, reporting, and revenue operations.

You will manage production incidents, assist with releases and testing, and create runbooks and automation to reduce recurring issues while monitoring platform health for