Senior Platform Engineer: Reliability, CI/CD, Incident Mgmt

Jobtailor; South Carolina; On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor in the United States is seeking an experienced Site Reliability Engineer focused on platform engineering and production support. You will partner with product owners and engineering teams to ensure operational readiness and stable releases across enterprise initiatives.

The role emphasizes incident management, CI/CD adoption, observability, and collaboration with global delivery teams to reduce recurring issues and improve deployment practices.

Qualifications

• Bachelore9 degree is required.
• 6+ years of experience in SRE, platform engineering, production support or related environments.
• 5+ years supporting enterprise platforms (AWS, Dynatrace, ELK, ServiceNow, SolarWinds).
• Experience troubleshooting complex production incidents.
• Experience executing changes via formal change and release management.
• Experience in financial services or regulated industry.
• Experience with CI/CD pipelines and deployment processes.
• Experience with observability platforms and monitoring tools.
• Experience collaborating with offshore/global delivery teams.

Responsibilities

• Partner with Product Owners and engineering teams to provide operational and release support for technology initiatives
• Ensure platform changes meet operational readiness requirements, including rollback procedures and handoffs
• Maintain production stability during upgrades and enterprise initiatives
• Support platform ownership transitions and readiness activities across global delivery teams
• Troubleshoot application and platform issues to restore services
• Serve as escalation point for complex production incidents and operational challenges
• Participate in incident triage, root cause analysis, and corrective action planning
• Collaborate with engineering to implement long-term solutions reducing recurring incidents
• Conduct health checks, configuration reviews, and performance assessments
• Validate vendor releases and configuration changes prior to production deployment
• Enhance monitoring, alerting, and observability with analytics teams
• Execute platform changes through SDLC, change control, and release processes
• Improve release and deployment practices with Platform Eng, DevOps, QE, Scrum teams
• Support source control, environment separation, release automation, and CI/CD adoption
• Maintain runbooks, support documentation, incident playbooks, and release procedures
• Document incident findings, lessons learned, and process improvement opportunities
• Contribute to standardized, repeatable, scalable operational practices

Skills

Platform Engineering

Incident Management

CI/CD Pipeline Implementation

AWS Experience

Change Management

Education

Bachelore2s degree in computer science, information technology, engineering, or a related field

Tools

AWS

Dynatrace

ELK

ServiceNow

SolarWinds

Monitoring Tools

Observability Platforms

Job description

Jobtailor in the United States is seeking an experienced Site Reliability Engineer focused on platform engineering and production support. You will partner with product owners and engineering teams to ensure operational readiness and stable releases across enterprise initiatives.

The role emphasizes incident management, CI/CD adoption, observability, and collaboration with global delivery teams to reduce recurring issues and improve deployment practices.