RMA Specialist

Nextlink Internet

Lincoln (NE)

On-site

USD 42,000 - 54,000

Full time

14 days+

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Benefits offered by this job

Full-time work with overtime

Employer paid medical/dental/vision

401K with a match

Training provided

Career advancement opportunities

Paid time off and holidays

Voluntary life insurance

Referral bonus program

Job summary

Nextlink Internet is seeking a dedicated Asset Technician to support testing returned equipment, processing RMAs, and tracking company assets across multiple sites. You will ensure equipment functionality, document results, and maintain precise inventory records in a fast-paced indoor/outdoor environment.

The role requires strong Excel skills, the ability to lift heavy items, and strict adherence to safety policies. A high school diploma or GED and a background check are required.

Qualifications

Strong Excel skills for data tracking and reporting.
Ability to lift/pull heavy equipment.
Strong organizational and record-keeping skills.
Effective communication skills, both oral and written.
Team-oriented mentality and safety consciousness.
Must pass a drug screening test and a criminal background check.

Responsibilities

Test returned equipment, including electrical testing, to diagnose issues and verify functionality.
Document and report findings for each tested item.
Coordinate with vendors and customers to manage the RMA process.
Maintain accurate inventory records of all company assets.
Track the movement and status of equipment across various sites.
Ensure proper tagging and documentation of new and existing assets.
Conduct periodic audits to verify asset locations and conditions.
Compile and upload detailed reports and documentation for tested equipment.
Maintain records of asset inventory, including transfers and disposals.
Prepare and submit required paperwork and reports to management using Excel.
Collaborate with team members and leadership to ensure smooth workflow.
Communicate effectively with vendors, customers, and internal departments.
Provide regular updates on asset status and RMA processing.
Adhere to safety and quality control requirements.
Follow company policies and procedures, including those related to vehicle and equipment use.
Ensure compliance with all relevant regulations and standards.

Skills

Excel

Asset tracking

Documentation

Communication

Teamwork

Safety awareness

Drug screening

Criminal background check

Education

High school diploma or GED

Job description

Company Overview

We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.

Essential Functions

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Responsible for testing returned equipment (RMA), managing the return process, and tracking company assets. Ensure equipment functionality, maintain accurate records, and manage asset inventory, other duties as assigned.

Equipment Testing and RMA Processing

Test returned equipment, including electrical testing, to diagnose issues and verify functionality. Document and report findings for each tested item. Coordinate with vendors and customers to manage the RMA process. Ensure timely processing and return of defective or repaired equipment.

Asset Tracking and Management

Maintain accurate inventory records of all company assets. Track the movement and status of equipment across various sites. Ensure proper tagging and documentation of new and existing assets. Conduct periodic audits to verify asset locations and conditions.

Documentation and Reporting

Compile and upload detailed reports and documentation for tested equipment. Maintain records of asset inventory, including transfers and disposals. Prepare and submit required paperwork and reports to management using Excel.

Coordination and Communication

Collaborate with team members and leadership to ensure smooth workflow. Communicate effectively with vendors, customers, and internal departments. Provide regular updates on asset status and RMA processing.

Compliance and Safety

Adhere to safety and quality control requirements. Follow company policies and procedures, including those related to vehicle and equipment use. Ensure compliance with all relevant regulations and standards.

Skills

Strong Excel skills for data tracking and reporting. Ability to lift/pull heavy equipment. Strong organizational and record-keeping skills. Effective communication skills, both oral and written. Team-oriented mentality and safety consciousness. Must pass a drug screening test and a criminal background check.

Education and Experience

High school diploma or GED equivalent required. Experience in equipment testing, electrical testing, asset tracking, or related fields. Familiarity with RMA processes and inventory management systems.

Job Classification

Pre-Deployment Non-Exempt

Work Environment/Hazards

Work primarily in indoor settings with some outdoor activities. Exposure to varying noise levels and use of PPE as required.

Physical Demands

Stationary position for extended periods. Frequent movement and handling of objects weighing 50 pounds or more. Regular use of hand and power tools

Working Hours/Days

Full-Time Monday through Friday Occasional weekends required. Overtime as needed. Irregular hours may be required.

Travel Requirements

10-15% travel required as needed

Work Location

In person

Affirmative Action (AAP/EEO Statement)

Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against based on disability.

Drug Free Workplace

Nextlink intends to provide a safe work environment that will help protect the safety, health and well being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.

Why Work For Nextlink?

We bring the high-speed Internet and phone experience to the underserved markets of Texas, Oklahoma, Kansas, Nebraska, Iowa and Illinois. We make a difference in the lives of everyone we serve, whether it is an online student, a work-at-home family, or large enterprises such as ISDs, higher education, or government entities. Take a look below at our different career offerings and send us your resume today!

Benefits