Field Installation Technician 1

Nextlink Internet

Peoria (IL)

On-site

USD 42,000 - 64,000

Full time

4 days ago

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Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Referral program

Retirement plan

Vision insurance

Job summary

Nextlink Internet is seeking a Field Installation Technician to perform on-site customer installations, service visits, and troubleshooting. The role emphasizes excellent customer service, strong technical skills, and the ability to work independently at residential and business locations.

Responsibilities include surveying sites, diagnosing problems, installing service with Cat5e or fiber, configuring routers, and upgrading equipment as needed.

Qualifications

Candidate must be professional in dress, speech, and manner.
Ability to work independently with sound judgment and prioritization.
Willingness to pass drug screening and background checks; valid driver's license with clean record.

Responsibilities

Perform on-site installations and service visits at customer locations.
Diagnose issues and restore internet service during service calls.
Install new customers using available technology (copper/fiber); lay out cables as needed.
Configure routers and customer equipment for access to Internet services.
Upgrade equipment for existing customers and perform related duties as assigned.

Skills

Professional appearance

Independent worker

Accountability

Multitasking

Technology affinity

Background check

Tools

Cat5e/Cat6 cabling

Fiber optic cabling

Router configuration

Job description

Company Overview

We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.

Job Summary:

The Field Installation Technician requires excellent customer service skills and technical ability. The position requires completing customer installations, service visits, on-site troubleshooting, and recovery of equipment. Work is performed on site at customer locations both with a physical aspect of installing Internet equipment.

Essential Functions:

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Perform site surveys for potential customers to evaluate serviceability.
Diagnose customer problems at service calls and restore functional service to existing customers.
Install new customers with Internet service based on technology available, which includes mounting equipment at or above roof height, running Cat5-E or Fiber Optic cable from outside to the customer’s desired location.
Configure routers and customer computers for access to Internet services.
Perform equipment upgrades for existing customers.
Perform other duties as assigned.

Skills:

Must be professional in dress, speech, and manner.
Ability to work independently, using sound judgement principles.
Must demonstrate accountability in order to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.
Ability to work within a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day.
Must demonstrate a desire to learn, supported with a love for technology.
Must pass a drug screening test, a criminal background check, have and maintain a valid DL with a safe/acceptable driving record in compliance with company policy.
Must be able to use tools to install equipment.

Work Environment/Hazards:

Working in outdoor elements such as cold, hot, precipitation and wind in proximity of heavy machinery and moving vehicles. Moderate noise level. Use of PPE.

Physical Demands:

Frequently moving, transporting, positioning objects of at least 60 pounds or more.
Must be able to climb roof tops of all types and to perform job duties from high places.
Must be able to pull own body weight plus equipment weight up roofs and vertical tower repeatedly.
Frequently required to stand, walk, stoop, sit, and climb ladders and communication towers and work in an elevated position.
Frequently required to use hand and power tools.
Must have the ability to climb extended heights upwards of 200 feet.
Employee weight and tools combines may not exceed 300-pound limit as specified by the manufacturer of safety equipment.

Working Hours/Days:

40 hours minimum. Overtime as needed. On Call as needed.

Job Type:

Full-time.

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Vision insurance

Work Location:

In person.

Affirmative Action (AAP/EEO Statement):

Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Drug Free Workplace:

Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.

Why Work For Nextlink?

We bring the high-speed Internet and phone experience to the underserved markets of Texas, Oklahoma, Kansas, Nebraska, Iowa and Illinois. We make a difference in the lives of everyone we serve, whether it is an online student, a work-at-home family, or large enterprises such as ISDs, higher education, or government entities.

Benefits: