Field Installation Technician 1

Nextlink Internet

Lincoln (NE)

On-site

USD 42,000 - 64,000

Full time

4 days ago

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Benefits offered by this job

Medical, dental, and vision insurance

401K with match

Training provided

Career advancement opportunities

Paid time off

Job summary

Nextlink Internet is seeking a Field Installation Technician in Lincoln, NE to perform on-site installations, service visits and troubleshooting at customer locations. The role requires strong customer service, technical ability and the stamina to work outdoors.

You will install equipment, mount hardware, run Cat5e or fiber cables, configure routers and update databases. A high school diploma or GED is required; you must pass drug screening and a background check.

Qualifications

High school diploma or GED required.
Ability to pass drug screening and criminal background check.
Professional appearance and strong customer service.
Willing to work outdoors and lift heavy equipment up to about 60 lbs.

Responsibilities

Perform site surveys to evaluate serviceability.
Install Internet equipment at customer locations.
Configure routers and customer devices for Internet access.
Troubleshoot service calls and restore connectivity.
Update customer databases and records.

Skills

Customer service

Technical ability

On-site troubleshooting

Cable installation

Router configuration

Education

High school diploma or GED

Job description

Company Overview

We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.

Job Summary

The Field Installation Technician requires excellent customer service skills and technical ability. The position requires completing customer installations, service visits, on-site troubleshooting, and recovery of equipment. Work is performed on site at customer locations both with a physical aspect of installing Internet equipment, as well as a technical portion of updating databases.

Essential Functions

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Perform site surveys for potential customers to evaluate serviceability. Diagnose customer problems at service calls and restore functional service to existing customers. Install new customers with Internet service based on technology available, which includes mounting equipment at or above roof height, running Cat5-E or Fiber Optic cable from outside to the customer’s desired location. Configure routers and customer computers for access to Internet services. Perform equipment upgrades for existing customers Perform other duties as assigned.

Skills

Must be professional in dress, speech, and manner. Ability to work independently, using sound judgement principles. Must demonstrate accountability in order to set priorities, organize workload, handle multiple responsibilities, and meet deadlines. Ability to work within a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day. Must demonstrate a desire to learn, supported with a love for technology. Must pass a drug screening test and a criminal background check. Must be able to use tools to install equipment.

Education and Experience

High school diploma or GED equivalent required.

Job Classification

Field Operations – Installation

Non-Exempt Work Environment/Hazards

Working in outdoor elements such as cold, hot, precipitation and wind In proximity of heavy machinery and moving vehicles Moderate noise level Use of PPE Working in elevated places such as towers

Physical Demands

Frequently moving, transporting, positioning objects of at least 60 pounds or more Ascending or descending ladders, stairs, scaffoldings, ramps, poles and the like, using feet and legs and/or hands and arms Must be able to climb roof tops of all types and to perform job duties from high places. Must be able to pull own body weight plus equipment weight up roofs and vertical tower repeatedly Frequently required to stand, walk, stoop, sit, and climb ladders and communication towers and work in an elevated position Frequently required to use hand and power tools Must have the ability to climb extended heights upwards of 200 feet Employee weight and tools combines may not exceed 300-pound limit as specified by the manufacturer of safety equipment.

Working Hours / Days

40 hours minimum, flexible schedule Overtime as needed On Call as needed

Travel Requirements

0-40% travel required

Affirmative Action (AAP/EEO Statement)

Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Drug Free Workplace

Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.

Why Work For Nextlink?

We bring the high-speed Internet and phone experience to the underserved markets of Texas, Oklahoma, Kansas, Nebraska, Iowa and Illinois. We make a difference in the lives of everyone we serve, whether it is an online student, a work-at-home family, or large enterprises such as ISDs, higher education, or government entities.

Benefits