RMA Returns Specialist

Masimo Corporation; Irvine (CA); On-site; USD 51,577,000 - 65,904,000; Full time

Job summary

Masimo Corporation is seeking a detail-oriented RMA Associate to support customer returns processing at our Laguna Canyon Road, CA office. This on-site role reports to the Global Support Department and involves coordinating RMAs, processing returns in the ERP system, and assisting service and quality teams.

The position requires a High School diploma or GED, strong computer skills, and ability to work with spreadsheets and databases. Knowledge of ERP systems and biohazard handling is a plus.

Qualifications

• High School diploma or GED is required.
• Strong computer skills with spreadsheets, word processors, and databases.
• Experience using ERP systems for RMAs.
• Ability to read and understand general correspondence, periodicals, and procedures.

Responsibilities

• Verify that products returned match products listed on return merchandise authorization (RMA).
• Process returned products through company system: create sale order, receive and transfer product to service Dept. etc.
• Enter service order for Service department.
• Inspect, repack, restock unused product; able to work with biohazard products.

Skills

Strong computer skills

Spreadsheets

ERP systems experience

Database programs

Education

High School diploma or GED

Tools

ERP systems

Job description

Masimo Corporation is seeking a detail-oriented RMA Associate to support customer returns processing at our Laguna Canyon Road, CA office. This on-site role reports to the Global Support Department and involves coordinating RMAs, processing returns in the ERP system, and assisting service and quality teams.

The position requires a High School diploma or GED, strong computer skills, and ability to work with spreadsheets and databases. Knowledge of ERP systems and biohazard handling is a plus.