RMA & Returns Specialist

Ducommun, Inc.; Appleton (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

Ducommun, Inc. is seeking an Aftermarket Services Coordinator in Appleton, Wisconsin, responsible for managing the Return Merchandise Authorization (RMA) process for defective products. This position involves handling customer requests, ensuring efficient processing, and collaborating with various teams.

The ideal candidate has a high school diploma, strong organizational skills, and 2-3 years of experience in RMA or customer service in a manufacturing environment. Join us to improve customer satisfaction and operational efficiency.

Qualifications

• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage the Return Merchandise Authorization (RMA) process efficiently.
• Handle customer RMA requests and verify product issues.
• Coordinate with teams to resolve customer complaints.

Skills

Attention to detail

Organizational skills

Communication

Problem-solving

Analytical abilities

Proficient in Microsoft Office

Education

High school diploma or equivalent

Tools

ERP/CRM software

Job description

Ducommun, Inc. is seeking an Aftermarket Services Coordinator in Appleton, Wisconsin, responsible for managing the Return Merchandise Authorization (RMA) process for defective products. This position involves handling customer requests, ensuring efficient processing, and collaborating with various teams.

The ideal candidate has a high school diploma, strong organizational skills, and 2-3 years of experience in RMA or customer service in a manufacturing environment. Join us to improve customer satisfaction and operational efficiency.