RMA Coordinator - Returns & Vendor Coordination

Supermicro; San Jose (CA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

In-office work environment

Competitive benefits

Job summary

Supermicro is seeking an RMA Coordinator based in San Jose to manage customer product returns and support daily operations. You will coordinate with Operations, Customer Service, and Engineering to meet service levels and maintain strong customer relationships.

The role requires 3+ years in electronics/PC industries, strong communication, and attention to detail. In-office presence is expected, with standard working hours and teamwork essential for success.

Qualifications

• Minimum of AA degree or equivalent working experience preferred.
• At least 3 years’ experience in electronics or computer industry as RMA coordinator preferred.
• Excellent in written, interpersonal communications and organization skills.
• Detail oriented and good time management.
• Multitasking with effective decision making.
• Independent person and also a strong team player.
• Proficient with MS Office.

Responsibilities

• Handling defective parts and dealing with vendors for RMA process.
• Packaging and shipping coordination of incoming and outgoing power supplies.
• Focusing on power supplies and related products for vendor return.
• Physical inventory transfer within departments and inventory management.
• Coordinating incoming and outgoing parts, and work to close open issues.
• Focusing on outstanding RMA inventory with vendors for call back actions.
• Working with vendors for special parts request, FAR and feedback for urgent case.
• Handle the day-to-day RMA Receiving activities.
• Manage timely processing of RMAs to meet Service Agreements.
• Maintain daily productivity / workflow reports and open issues.
• Assist Customer Service with RMA Authorization processing as needed.
• Work closely with internal departments such as Operations, Customer Service / Technical Support, Quality and Engineering as required.
• Maintain, review and update process documentation on a regular basis; creating new documents as required.
• Review current processes on a regular basis and implement new processes as required.

Skills

Communication

Organization

Time management

Multitasking

Teamwork

MS Office

Education

AA degree

Tools

MS Office

Job description

Supermicro is seeking an RMA Coordinator based in San Jose to manage customer product returns and support daily operations. You will coordinate with Operations, Customer Service, and Engineering to meet service levels and maintain strong customer relationships.

The role requires 3+ years in electronics/PC industries, strong communication, and attention to detail. In-office presence is expected, with standard working hours and teamwork essential for success.