RMA & Returns Operations Specialist

Amain.com,-Inc.; Southbourne (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

The Product Returns Specialist at Amain.com,-Inc. is responsible for the efficient processing of all product returns, evaluating conditions for resale, coordinating with vendors for credits or replacements, and resolving return discrepancies with customers.

This role requires collaboration with accounting and warehouse teams to ensure accurate credits and inventory records. You will identify return trends, communicate improvement ideas to leadership, and help optimize the Return Merchandise

Qualifications

• Experience: Previous customer service or warehouse experience preferred but not required.
• Familiarity or interest in remote-control (RC) hobbies (cars, helicopters, planes) and/or bikes is a plus.
• Strong written and verbal communication skills with a professional demeanor when interacting with customers, vendors, and team members.
• Proficiency with Microsoft Office applications (Word, Excel) and data entry; ability to type at least 30 WPM.

Responsibilities

• RMA Processing: Evaluate, prepare, and process customer and vendor returns daily across multiple channels, including direct orders, eBay, and Amazon, ensuring adherence to return policies and discount structures.
• Customer & Vendor Liaison: Respond to customer inquiries via email, live chat, and phone to issue RMA numbers, reconcile discrepancies, and coordinate with vendors for credits or replacements.
• Cross-Departmental Collaboration: Partner with Customer Service, Accounting, and Warehouse teams to ensure timely credits and inventory accuracy.
• Inventory & Warranty Management: Process warranties and claims, manage recall tracking, and restock processed merchandise promptly.
• Insights & Optimization: Monitor return data to identify trends and communicate suggestions for process improvements to leadership.
• Secondary Warehouse Support: Assist with order fulfillment and inventory logistics to support same-day shipping goals.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Teamwork

Tools

Microsoft Office

Excel

Job description

The Product Returns Specialist at Amain.com,-Inc. is responsible for the efficient processing of all product returns, evaluating conditions for resale, coordinating with vendors for credits or replacements, and resolving return discrepancies with customers.

This role requires collaboration with accounting and warehouse teams to ensure accurate credits and inventory records. You will identify return trends, communicate improvement ideas to leadership, and help optimize the Return Merchandise