RMA- Repair/Refurbishment Tech

Scanfil Group; Atlanta (GA); On-site; USD 38,000 - 60,000; Full time

Job summary

Scanfil Atlanta is seeking a responsive RMA - Repair/Refurbishment Tech to receive, inspect, test, and repair customer returns to the component level in a prompt and timely manner. The role involves data entry, customer communication, and ERP system transactions.

Responsibilities include mechanical disassembly/reassembly, troubleshooting with meters and power supplies, SMT soldering, and ensuring warranty and stock issues are resolved.

Qualifications

• Experience working with customers handling returns, repairs, and distribution.

Responsibilities

• Receive and inspect customer returns per process.
• Data entry in spreadsheets and databases.
• Communicate with customer at a technical level via email and web application.
• Manage transactions through ERP systems and or other web based systems
• Mechanical disassembly/reassembly of customer units down to the PCB level.
• Troubleshoot and test customer products to the component level using digital multi-meter, power supplies and customer testing system as required on the path to diagnosing and repairing product
• SMT Soldering of components using a hot air rework station and soldering iron on customer equipment.
• Research inconsistencies and correcting if necessary.
• Ability to lift up to 25 pounds required.
• Operate within standard operating procedures as defined in the business's production manuals.
• Consistent follow up on unresolved warranty and out-of-stock issues.
• Flexibility to work on special returns
• Multitask multiple projects.
• Other duties as assigned.

Skills

Customer handling

Data entry

Technical communication

ERP systems

Soldering SMT

Lifting 25 lbs

Multitasking

Tools

ERP systems

Job description

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Scanfil Group Scanfil Group Scanfil China, Suzhou Scanfil Estonia, Pärnu Scanfil Finland, Sievi Scanfil Germany, Wutha-Farnroda Scanfil Poland, Mysłowice All group companies
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Scanfil Atlanta
RMA- Repair/Refurbishment Tech
SHORT DESCRIPTION: Receives, inspects, tests, and repairs customer returns to the component level in a prompt and timely manner.
QUALIFICATIONS: Experience working with customers handling return, repairing, and distribution of customer product.

• Receive and inspect customer returns per process.
• Data entry in spreadsheets and databases.
• Communicate with customer at a technical level via email and web application.
• Manage transactions through ERP systems and or other web based systems
• Mechanical disassembly/reassembly of customer units down to the PCB level.
• Troubleshoot and test customer products to the component level using digital multi-meter, power supplies and customer testing system as required on the path to diagnosing and repairing product
• SMT Soldering of components using a hot air rework station and soldering iron on customer equipment.
• Research inconsistencies and correcting if necessary.
• Ability to lift up to 25 pounds required.
• Operate within standard operating procedures as defined in the business's production manuals.
• Consistent follow up on unresolved warranty and out-of-stock issues.
• Flexibility to work on special returns
• Multitask multiple projects.
• Other duties as assigned.

Our global network offers attractive career and development opportunities in the number of countries.Inspiring atmosphere and the care of the well-being of employees are things you experience at Scanfil everyday.We have a motivating work environment that let you grow as individual.
Scanfil is the place where we grow!
The key to our success is having skilled employees who are committed to stay one step ahead of our competitors.
We believe in working together but recognise individual accomplishments. We encourage our employees to challenge themselves and their colleagues and to look for new innovative solutions.
Scanfil Atlanta
RMA- Repair/Refurbishment Tech