Return Material Authorization (RMA) Coordinator

Vingcard; Plano (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading global access solutions company is seeking a detail-oriented individual for a customer service role focused on handling returned materials. Responsibilities include documenting returns, validating RMAs, and performing minor repairs. Ideal candidates have three years of experience in a customer service environment, strong technical skills, and a high school diploma. An associates degree in electronics is a plus. This full-time position is located in Plano, Texas, and offers supportive team collaboration and growth opportunities.

Qualifications

• Three years of experience in a fast-paced customer service environment.
• Ability to focus on tasks with minimal supervision.
• Must be able to lift a minimum of 45 lbs.

Responsibilities

• Document and evaluate returns to meet customer expectations.
• Research customer queries regarding RMAs.
• Test and perform minor repairs of returned parts.

Skills

Customer service skills

Technical/mechanical aptitude

Detail-oriented

Education

High School Graduate

Associates Degree in electronics

Tools

MS-Windows

SAP

Microsoft Dynamics CRM

Job description

We are looking for a detail-oriented individual who will be handling returned material and answer general questions regarding replacement parts’ orders and Return Material Authorizations (RMAs) status, document and process customer returns for credit or replacement, evaluations, minor repairs, validate warranty status, provisioning of basic devices per customer needs while performing warehouse duties.

Essential Duties and Responsibilities

• Document, Sort, Evaluate, Receipt of goods in the system and Creating factory complaints on daily basis to meet customer and company expectations.
• Responsible for validating returns based against company RMA policy.
• Responsible for researching customer queries regarding their RMAs as well as working with other teams within the organization to ensure accuracy and timely receiving of customer returns.
• Inventory movement and dispositioning of returned product based on condition.
• Providing follow-up communication regarding RMAs requests as needed.
• Test, program, configure and perform minor repairs of parts.
• Performs other duties as needed for job completion.
• Projects a professional and courteous image of ASSA ABLOY Global Solutions.

Education and Work Experience Requirements

• Three years or more working in a fast-paced customer service environment, preferably involving the return of goods and product support.
• Detail oriented with ability to focus on assigned task with minimal supervision and achieve completion in respected time.
• Must have good technical/mechanical aptitude
• Must have good interpersonal and customer service skills.
• Must be able to lift a minimum of 45 lbs.
• High School Graduate.
• Associates Degree in electronics is a plus.

Software and Technical Skills

• MS-Windows and MS-Office Suite
• Experience with company management system such as SAP, AX Microsoft Dynamics or equivalent.
• Experience with customer service system such Service Now, Microsoft Dynamics CRM or equivalent.
• Knowledge of computer hardware, peripheral devices, and networking a plus.

Any working experience with the following a plus

• Digital Voltmeter use and applications
• Basic understanding of low voltage circuits and wiring diagrams
• Solder surface mount and through hole circuit boards

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 50,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Customer Service, Distribution, and Administrative

Industries

Hospitality, Computers and Electronics Manufacturing, and Warehousing and Storage