Component-Level Repair Technician – Returns & Refurbishment

Scanfil US, Atlanta; Buford (GA); On-site; USD 25,000 - 41,000; Full time

Job summary

Scanfil US, Atlanta is seeking a Returns Technician to receive, inspect, test and repair customer returns down to component level using DMMs, power supplies and SMT rework tools. You will follow SOPs and update spreadsheets and ERP entries.

The role requires ability to lift up to 25 lbs, good technical communication, and multitasking across multiple returns while ensuring timely resolution of warranty and stock issues.

Qualifications

• Experience handling customer returns, repairing and distribution of customer products.
• Ability to enter data accurately in spreadsheets/databases.
• Communicate with customers at a technical level via email and web apps.

Responsibilities

• Receive and inspect customer returns per process.
• Data entry in spreadsheets and databases.
• Communicate with customer at a technical level via email and web application.
• Manage transactions through ERP systems and other web-based systems.
• Disassemble/reassemble customer units down to PCB level.
• Troubleshoot and test products to component level using DMM, power supplies, and testing systems.
• SMT soldering of components using hot air rework station and soldering iron on customer equipment.
• Research inconsistencies and correct as needed.
• Lift up to 25 pounds.
• Follow SOPs in production manuals.
• Follow up on warranty and out-of-stock issues.
• Work on special returns and multitask projects.

Skills

Data entry

Technical communication

Troubleshooting

Multitasking

Lifting requirement 25 lbs

Tools

ERP systems

Web-based systems

Digital multimeter

Soldering tools

Job description

Scanfil US, Atlanta is seeking a Returns Technician to receive, inspect, test and repair customer returns down to component level using DMMs, power supplies and SMT rework tools. You will follow SOPs and update spreadsheets and ERP entries.

The role requires ability to lift up to 25 lbs, good technical communication, and multitasking across multiple returns while ensuring timely resolution of warranty and stock issues.