RMA Quality Engineer: Failure Analysis & CAPA Lead

Cooler Master USA; Fremont (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Cooler Master USA is seeking an RMA Quality Engineer in Fremont, California to manage and enhance the product return process. You will perform root cause analysis, communicate with customers, and collaborate with various teams to improve product quality and customer satisfaction. A Bachelor’s degree in Engineering and 3+ years of relevant experience are required. The position offers opportunities to work on corrective actions and participate in comprehensive quality improvement initiatives.

Qualifications

• 3+ years of experience in quality, reliability, or failure analysis.
• Experience with RMA handling or customer returns.
• Strong analytical and problem-solving skills.

Responsibilities

• Own end-to-end RMA process (intake, tracking, disposition, reporting).
• Perform root cause analysis on returned products using various tools.
• Drive corrective actions with cross-functional teams.

Skills

Root cause analysis

Data analysis (Excel, Minitab, JMP)

Technical report writing

Project management

Education

Bachelor’s degree in Engineering (Mechanical, Electrical, Materials, or related field)

Tools

ERP/MES systems (SAP, Oracle, etc.)

FA tools (X-ray, CT scan, thermal analysis, microscopy)

Job description

Cooler Master USA is seeking an RMA Quality Engineer in Fremont, California to manage and enhance the product return process. You will perform root cause analysis, communicate with customers, and collaborate with various teams to improve product quality and customer satisfaction. A Bachelor’s degree in Engineering and 3+ years of relevant experience are required. The position offers opportunities to work on corrective actions and participate in comprehensive quality improvement initiatives.