RMA & Ops Lead for Precision Infrared Hardware

Anduril Industries; Hudson (NH); On-site; USD 85,962,000 - 106,020,000; Full time

Benefits offered by this job

Equity grants

Top-tier benefits

Job summary

Anduril Industries is seeking a Manufacturing Operations Support Specialist in Hudson, NH to own the end-to-end post-sale RMA experience. You will bridge customers with production, shipping, and supply chain, driving timely resolutions and proactive updates.

Responsibilities include tracking RMAs in ERP/PLM systems, coordinating with operations leadership, forecasting material needs, and ensuring documentation and invoicing alignment with strategic goals.

Qualifications

• 3+ years of experience in production coordination, customer success, account management, or program coordination.
• Proven track record of on-time delivery, RMA/returns, or service-level commitments.
• Familiarity with ERP/PLM systems (Oracle, Odoo, Teamcenter, Forge) to track units.
• Strong customer-facing communication with the ability to deliver news clearly and early.
• Excellent cross-functional coordination with production, shipping, and supply chain.

Responsibilities

• Act as the primary customer contact for post-sale RMA activities and relationships.
• Track status and location of RMA units in ERP/PLM systems (Oracle/Odoo and Teamcenter/Forge).
• Deliver proactive, transparent status updates through the production, shipping, and return lifecycle.
• Coordinate with head of operations, TPMs, and production staff to resolve priority conflicts.
• Forecast material needs and collaborate with the supply chain to secure kits and purchase orders.
• Oversee shipping/receiving to ensure units are documented, ATP tested, packaged, and dispatched on schedule.
• Identify recurring drivers of delays and recommend process improvements to reduce late shipments.
• Issue detailed repair reports and coordinate with the front office for invoicing and shipping authorizations.

Skills

Production coordination

Customer success

Account management

Program coordination

Cross-functional coordination

Communication skills

Attention to detail

Calm under pressure

Tools

Oracle

Odoo

Teamcenter

Forge

Job description

Anduril Industries is seeking a Manufacturing Operations Support Specialist in Hudson, NH to own the end-to-end post-sale RMA experience. You will bridge customers with production, shipping, and supply chain, driving timely resolutions and proactive updates.

Responsibilities include tracking RMAs in ERP/PLM systems, coordinating with operations leadership, forecasting material needs, and ensuring documentation and invoicing alignment with strategic goals.