RMA & Post-Sales Production Lead (Hardware)

Front Door Defense; Hudson, Northern (NH, KY); Hybrid; USD 41,000 - 51,000; Full time

Job summary

Anduril Industries, Hudson NH, is seeking a Production Support Specialist for AIRS to own end-to-end post-sale RMA processing. You will coordinate with production, shipping, and supply chain to ensure timely, accurate repairs and return-to-customer.

Strong communication with customers and internal teams is essential. This role requires 3+ years in production coordination or similar, familiarity with ERP/PLM, and the ability to manage multiple RMAs while maintaining high data integrity and

Qualifications

• 3+ years in production coordination, customer success, or related roles.
• Experience managing on-time delivery, RMAs, or SLAs.
• Comfort using ERP/PLM systems to track hardware units.

Responsibilities

• Serve as primary contact for post-sale RMA activities and customer relationships.
• Track RMA units in ERP/PLM to ensure data accuracy and traceability.
• Provide proactive status updates through production, shipping, and return cycles.

Skills

RMA processing

ERP systems

Cross-functional coordination

Customer communication

Tools

Oracle ERP

Odoo PLM

Teamcenter/Forge

Job description

Anduril Industries, Hudson NH, is seeking a Production Support Specialist for AIRS to own end-to-end post-sale RMA processing. You will coordinate with production, shipping, and supply chain to ensure timely, accurate repairs and return-to-customer.

Strong communication with customers and internal teams is essential. This role requires 3+ years in production coordination or similar, familiarity with ERP/PLM, and the ability to manage multiple RMAs while maintaining high data integrity and