RMA & Logistics Lead - End-to-End Returns & Shipments

Jobot Consulting; Sunnyvale (CA); On-site; USD 55,000 - 69,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Life insurance

401(k) plan

On-site meals

Flexible work environment

Job summary

Jobot is seeking a highly organized RMA & Logistics Coordinator in Sunnyvale, CA to manage end-to-end returns, repairs, replacements, and shipment movements. The role requires coordinating across contract manufacturers, warehouses, and internal teams to close RMAs accurately and efficiently.

The ideal candidate will have 2+ years in RMA/logistics operations, strong Excel skills, and experience with NetSuite/Jira/Smartsheet.

Qualifications

• 2+ years of experience in RMA coordination, logistics, shipping & receiving, inventory control, customer operations, order management, or supply chain operations
• Familiarity with reverse logistics, warranty processes, shipment tracking, delivery confirmation, inventory verification, and returns management
• Experience working with ERP and tracking systems such as NetSuite, Jira, Smartsheet, carrier portals, or similar operational tools
• Advanced Microsoft Excel skills including formulas, lookups, pivot tables, filtering, report comparisons, variance analysis, and reconciliation
• Strong analytical problem-solving skills with the ability to investigate discrepancies, identify root causes, and drive issues to resolution
• Ability to manage multiple open RMAs, shipments, inventory issues, and action items simultaneously while maintaining strong attention to detail
• Strong written and verbal communication skills with the ability to coordinate across Logistics, Inventory, Finance, Engineering, Quality, Manufacturing Operations, Warehouse, Receiving, and Contract Manufacturing teams
• Highly organized with a strong sense of ownership, urgency, and follow-through

Responsibilities

• Coordinate RMA activity from authorization through receipt, inspection, repair, replacement, credit, scrap, and final closure
• Partner with contract manufacturers, warehouse teams, receiving, quality, engineering, finance, logistics providers, and internal stakeholders to ensure RMAs and shipments move through the process efficiently
• Coordinate shipment pickups, carrier activity, delivery confirmations, return receipts, and replacement orders while tracking shipment status and key milestones
• Verify incoming and outgoing units against RMA authorizations, inventory records, shipment documentation, packing lists, and system transactions
• Investigate delayed, aging, or stalled RMAs, shipments, receipts, and inventory discrepancies; identify root causes and drive resolution
• Monitor open RMAs, overdue shipments, pending receipts, inventory variances, and unresolved action items; elevate blockers as needed
• Analyze inventory reports, shipment records, RMA data, and system transactions to identify discrepancies, reconciliation gaps, missing units, and process issues
• Maintain accurate records and status updates in NetSuite, Jira, Smartsheet, carrier portals, and other operational systems while leveraging Excel for reporting, reconciliation, and variance analysis
• Partner with Quality and Engineering to support inspections, failure analysis, disposition decisions, and prioritization of hardware requiring action
• Communicate status updates, risks, next steps, and resolution timelines to internal stakeholders while identifying opportunities to improve RMA, inventory, shipping, receiving and tracking processes

Skills

RMA coordination

Logistics coordination

Attention to detail

Communication skills

Tools

NetSuite

Jira

Smartsheet

Carrier portals

Job description

Jobot is seeking a highly organized RMA & Logistics Coordinator in Sunnyvale, CA to manage end-to-end returns, repairs, replacements, and shipment movements. The role requires coordinating across contract manufacturers, warehouses, and internal teams to close RMAs accurately and efficiently.

The ideal candidate will have 2+ years in RMA/logistics operations, strong Excel skills, and experience with NetSuite/Jira/Smartsheet.