RMA Coordinator I: Returns & Inventory

Socket.dev; Ashburn (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

IEM seeks an RMA Coordinator I to manage the processing of returned materials from Field Service locations, ensuring proper documentation, tracking, and disposition in line with IEM procedures.

The role collaborates with Quality, Warehouse, Accounting, and Field Service to maintain timeliness, accuracy, and compliance with ISO 9001 requirements; it may support order fulfillment during peak periods.

Qualifications

• High School Diploma or equivalent.
• Minimum of 1 year of experience in RMA processing, inventory management, or materials coordination, preferably within a field service or manufacturing environment.
• Experience using ERP or inventory management systems to process and track material transactions.
• Proficiency in Microsoft Office applications, including Outlook, Excel, Access, and PowerPoint.

Responsibilities

• Process parts returns from Field Service locations while ensuring required documentation is present and complete.
• Coordinate with Field Service personnel to verify returned parts using schematics, drawings, and applicable Bills of Material (BOMs) when necessary.
• Track incoming RMA transactions to maintain accountability and traceability of returned materials.
• Ensure RMA processing timelines align with Product Services operational goals and service standards.
• Communicate with the RMA Manager and Quality teams to ensure RMA transactions comply with IEM procedures and ISO 9001 requirements.
• Track warranty credits and coordinate with Accounting to ensure credits are applied to the correct project
• Coordinate with Field Service personnel and transportation providers to arrange return of materials from remote project locations.
• Coordinate with Warehouse personnel and testing staff to manage the movement of returned materials through the facility.
• Perform other duties as assigned by management.

Skills

RMA Processing & Material Tracking

Inventory & Documentation Accuracy

Cross-Functional Coordination

Attention to Detail

Problem Solving

Organization & Time Management

Communication

Education

High School Diploma or equivalent

Tools

ERP systems

Inventory management software

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Outlook

Job description

IEM seeks an RMA Coordinator I to manage the processing of returned materials from Field Service locations, ensuring proper documentation, tracking, and disposition in line with IEM procedures.

The role collaborates with Quality, Warehouse, Accounting, and Field Service to maintain timeliness, accuracy, and compliance with ISO 9001 requirements; it may support order fulfillment during peak periods.