RMA Coordinator

Sanmina-SCI Systems de México; Pleasant Prairie (WI); On-site; USD 50,000 - 75,000; Full time

Job summary

Sanmina-SCI Systems de México is looking for an RMA Coordinator in Pleasant Prairie, Wisconsin. The role involves coordinating the Return Material Authorization (RMA) process, verifying sales orders, and analyzing material requirements to schedule repairs. Candidates should have 5 years of experience in electronic manufacturing and proficiency in Microsoft Excel.

This position also requires strong communication skills and the ability to manage multiple requests efficiently. Applicants must be able to sit, stand, walk, and bend for long periods, and overtime is required.

Qualifications

• 5 years of experience in an electronic manufacturing environment preferred.
• Extensive knowledge of Wave Solder, SMT & Electronic manufacturing processes.
• Experience handling and testing RF components.

Responsibilities

• Log and process all RMA requests.
• Manage multiple requests efficiently.
• Ensure timely processing and closure of RMA’s.

Skills

Communication

Detail-oriented

Microsoft Excel

Problem-solving

Education

5 years in electronic manufacturing

Working knowledge of Six Sigma

Job description

RMA Coordinator

The RMA Coordinator under general supervision coordinates the Return Material Authorization (RMA) process. Verifies the accuracy of sales orders. Analyzes material requirements for RMA orders to plan and schedule repairs. Updates databases and prepares appropriate paperwork. Audits and reconciles inventory discrepancies. Updates customers on status of returns. May resolve A/R issues. May provide Customer requested Reports. May order parts needed to repair the returned product.

Nature of Duties

• Log and process all RMA requests
• Process RMA requests through factory for repair/replacement
• Communication with Program Management on status until closed
• Help in maintaining and establishing processes and procedures to ensure that RMA’s are processed and closed in a timely manner
• Efficiently prioritize and manage multiple requests simultaneously
• Escalate problems as appropriate
• Maintain accurate records and monthly reports, documents processes as needed
• Driving cost reductions through product and process improvements
• Continuous quality improvement in Rolled Throughput Yield (RTY)
• Collection of data and the correlation of failures, driving the actions required to solve the issues to root cause.
• Ensures the product is exceeding our customer requirements of quality, reliability, and our internal goals of cost and delivery
• Duties as assigned
• Must be able to sit, stand, walk, and bend for long periods of time
• Overtime is a must

Education and Experience

• 5 years of experience in electronic manufacturing environment preferred
• Working Knowledge of Six Sigma and Greenbelt Tools
• Extensive knowledge of Wave Solder, SMT & Electronic manufacturing processes
• Experience handling and testing of RF components
• Detail oriented
• Highly Proficient in Microsoft Excel
• Must be able to communicate in both written and spoken English

Sanmina is an Equal Opportunity Employer

This is an ITAR facility and applicant must be a US Citizen or a lawful permanent resident.