RJA Residential Staff

Deborah's Place; Chicago (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Deborah's Place seeks a Residential Services Coordinator to oversee programming at Rebecca Johnson Apartments in Chicago. You will facilitate tenant meetings, respond to concerns, conduct inspections, and help with crisis intervention and planning alongside the Learning Center Coordinator.

Ideal candidates have 1–2 years in supportive housing, knowledge of homelessness and mental health, proficiency in Microsoft Office, and strong communication and organizational skills.

Qualifications

• Education: High School Diploma or equivalent; Bachelor’s degree preferred.
• 1-2 years of residential services experience in supportive housing and with mental illness/substance abuse.
• Knowledge of homelessness, mental illness and chemical dependency; proficiency in Microsoft Office; strong communication and organizational skills; conflict management and crisis intervention abilities; ability to coordinate with case management and other providers; professional boundaries; Illinois driver’s license preferred.

Responsibilities

• Oversee residential services and ensure safety and integrity during designated hours.
• Facilitate Tenant Meetings at Rebecca Johnson Apartments.
• Respond to tenant complaints; communicate with Residential Manager.
• Attend to crisis intervention and assist with program planning with Learning Center Coordinator.
• Enter data in HMIS and support learning activities.
• Develop and maintain tenant-centered programming; assist with eviction prevention strategies.
• Collaborate with leadership to set goals and outcomes.

Skills

Microsoft Office

Communication

Organizational skills

Conflict management

Crisis intervention

HMIS data entry

Mental health knowledge

Driver's license

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

HMIS

Job description

Position Summary

This position is responsible for providing oversight of residential services at Rebecca Johnson Apartments which include but are not limited to facilitation of tenant meetings, responding to tenant complaints; completing apartment inspections; assisting in crisis intervention, assisting with reporting and program planning, oversight and assisting with development and implementation of programming in collaboration with Learning Center Coordinator.

Essential Duties and Responsibilities

Residential Services

• Ensure program and participant safety, security and integrity during designated hours.
• Provide support and assistance with moving into and exiting Rebecca Johnson Apartments.
• Facilitate Tenant Meetings in Rebecca Johnson Apartments.
• Communicate any problems or concerns about participants or day to day operations of program to Residential Manager.
• Communicate directly and effectively with other program staff and program participants.
• Execute and maintain tenant-centered programming.
• Maintain eviction prevention procedures and harm reduction strategies.
• Enter data in HMIS
• With Learning Center Coordinator, plan and assist with activities in the Learning Center and in Rebecca Johnson Apartments that will support the Deborah's Place strategic plan and program objectives and outcomes.

Agency Leadership

• Work with Residential Manager and Director of Residential Services to develop and maintain program goals and outcomes.

Qualifications and Requirements

Education: High School Diploma or equivalent; Bachelor's degree preferred.

Licensure and/or Certification: N/A

Job Experience: 1-2 years of residential services experience in supportive housing setting; 1-2 years working with people with mental illness, substance abuse and/or both

Special Knowledge & Skills: Knowledge of issues surrounding homelessness, mental illness and chemical dependency; proficiency in Microsoft Office software, effective oral and written communication skills, good organizational skills, conflict management and crisis intervention skills; ability to communicate effectively with case management, staff, psychiatrist and other providers around mental health and medical issues; demonstrate clear and professional boundaries; act in a professional manner; Valid Illinois driver's license, proof of insurance and own vehicle preferred.