Residence Manager

Jewish Board; New York (NY); Hybrid; USD 70,000 - 85,000; Full time

Job summary

The Jewish Board seeks a Residence Manager to oversee maintenance of residential apartments, resident safety, and coordination between program staff and the maintenance department. The role requires 24/7 availability for crises and ongoing liaison duties.

The position involves data entry, reporting, and budgeting responsibilities, with travel across the five boroughs weekly to apartments. A candidate with a background in human services and related experience is preferred.

Qualifications

• Minimum 3 years’ experience with adults diagnosed with mental illness.
• Experience with homelessness and substance abuse history is required.
• Ability to work independently as well as collaboratively and pay attention to detail.

Responsibilities

• Maintain residential apartments and resident safety.
• Document work completed in resident apartments in the appropriate systems.
• Prepare reports tracking maintenance and repairs.
• Coordinate with clients and program staff during crises or needs.
• Ensure systems meet safety and aesthetic standards and budget adherence.
• Participate in team meetings and apartment inspections.
• Prepare apartments for tenancy and coordinate with Facilities/Real Estate.
• Travel to apartments within the five boroughs weekly.

Skills

MS Word

MS Excel

Data entry

Education

Bachelor’s Degree in Human Services

HS Diploma with 3 years experience

Tools

MyAvatar

Tableau

SysAid

Job description

Purpose

The Jewish Board’s Adult Residential Division supports adults with serious and persistent mental illness to live in the community with as much independence as possible. Using a non-judgmental, harm-reduction approach, staff model and guide residents to create and meet personalized recovery goals, develop independent living skills, and live in a healthy and secure manner. Our work is guided by principles that underscore the critical importance of stable housing, use a culturally competent and anti-racist lens, and respect the dignity and legitimacy of each individual’s journey.

Position Overview

The Residence Manager will report directly to the Program Director within the Jewish Board Adult & Family Residential Services Division. The Residence Manager provides program support and oversight of the maintenance of the residential apartments and resident safety. The Residence Manager duties include scheduling routine and emergency maintenance when necessary. The Residence Manager is expected to liaise between the program staff and the maintenance department to ensure timely repairs in the apartments. The position requires that the incumbent carry a cell phone 24x7x365.

Key Essential Functions

• Is responsible for the maintenance of the residential apartments and resident safety
• Document work completed in resident apartments in the appropriate systems, MyAvatar, etc.
• Prepare reports; tracking maintenance and repairs completed in the apartments.
• When necessary, work directly with clients and program staff in times of crises, specific need or when additional help is needed.
• Ensures that systems are in place to meet clients and employee safety needs.
• Ensures that the physical plant/facility meets safety and aesthetic standards in line with the agencies regulatory bodies.
• Facilitates and/or participate in team meetings when necessary.
• Has responsibility of and adherence to program’s budget(s)
• Completes special or ad-hoc projects and tasks, as assigned.
• Participate in the inspection and apartment walkthrough process when necessary.
• Prepare apartments for tenancy when an apartment becomes vacant.
• Establishes and maintains a working relationship with the agency’s Facilities and Real Estate Departments.
• Participate in Consumer/tenant meetings and work with staff to address and resolve entitlements issues.

Additional Functions May Include

• Running reports in Tableau, the Agency’s reporting system.
• Document work in MyAvatar, the Agency’s EHR system.
• Ability to understand and use the Agency’s ticketing system, SysAid.
• Conduct apartment administrative walkthroughs.
• Submit internal JBFCS reports as it relates to apartment needs when necessary.
• Participate in all meetings, as assigned.
• Work collaboratively as part of a service delivery team
• Ability to travel to apartments within the five boroughs on a weekly basis
• Other duties as assigned.

Educational / Training Required

• Bachelor’s Degree in Human Services preferred, or HS Diploma with 3 years’ experience.

Experience Required / Language Preference

• A minimum of three (3) years’ experience.
• Prior experience working with adults diagnosed with a mental illness, homelessness and substance abuse history required.
• This individual must have the ability to work individually on projects as well as be a collaborator.
• This individual must also be organized and meticulous; and possess the ability to pay attention to detail.

Computer Skills Required

• Strong computer skills, particularly in Microsoft Word and Excel
• Technologically competent in handling of administrative practices

Visual and Manual Dexterity

• Engage in physical activities within the residence

• Ability to read paper and electronic documents
• Ability to perform data entry into various computer programs as needed

Work Environment / Physical Effort

• The work environment generally does not involve physical risk or hazardous conditions.
• To perform the essential functions of this job, the incumbent is routinely required to sit (70% of the time) and stand (30% of the time)