Riverwalk Hotel Food Server – Tips Eligible

HEI Hotels & Resorts; San Antonio (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

Vacation and Sick time

Holiday pay

Pet insurance

401(k) with match

Hotel room discount program

Job summary

HEI Hotels & Resorts is seeking a customer-focused server to provide exceptional service at our Westin Riverwalk location. You will greet guests, take and relay orders, operate the POS system, and deliver meals with accuracy and courtesy.

Role requires knowledge of food and beverage service, menu items, and the ability to lift up to 30 lbs. A team-player mindset and adherence to safety and alcohol-service rules are essential.

Qualifications

• Maintain a professional appearance and manner at all times.
• Must be willing to "pitch-in" and help co-workers with their duties and be a team player.
• Basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of table settings, service ware and menu items.
• Ability to remember and promote the variety of menu items.
• Ability to transport large trays up to 30 lbs through crowded spaces.
• Operate beverage and toast equipment as needed.
• Establish and maintain effective working relationships with staff and guests.
• Operate a keyboard and learn POS procedures.
• Excellent verbal and written communication skills.

Responsibilities

• Check station before, during and after shift for proper setup and cleanliness.
• Greet guests and explain specials and promotions.
• Record guest orders and repeat to ensure accuracy.
• Input orders into the POS system for kitchen prep.
• Retrieve orders and deliver to guests with condiments.
• Abide by state, federal and corporate alcohol service rules.
• Replenish beverages and check guest satisfaction.
• Offer desserts or specialty coffees as requested.
• Close out checks using POS.
• Present checks promptly to guests.
• Maintain regular attendance and be available on schedule.
• Perform other duties as assigned.

Skills

Professional appearance

Team player

Food & beverage knowledge

Menu knowledge

Order accuracy

POS operation

Communication skills

Lift up to 30 lbs

Tools

POS system

Job description

HEI Hotels & Resorts is seeking a customer-focused server to provide exceptional service at our Westin Riverwalk location. You will greet guests, take and relay orders, operate the POS system, and deliver meals with accuracy and courtesy.

Role requires knowledge of food and beverage service, menu items, and the ability to lift up to 30 lbs. A team-player mindset and adherence to safety and alcohol-service rules are essential.