River Staff Captain: Lead Nautical Ops & Guest Service

Scenic Group (Scenic / Emerald Cruises); United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Scenic Group (Scenic / Emerald Cruises) is seeking a Staff Captain to oversee nautical operations on Europe's rivers. You will lead the nautical team, navigate ships safely, enforce safety plans, and interact professionally with guests and management to ensure exceptional experiences.

Required qualifications include river captain credentials, radar/radio certificates, German and English language proficiency, and strong leadership with a focus on safety and guest satisfaction.

Qualifications

• Qualification as Staff Captain on European rivers (Danube, Rhine, Main, Moselle, Seine, Rhône, Saône).
• A or B river patent.
• Radar and radio certificate for the respective areas of operation.
• Fluent German for navigation and safety communications.
• English proficiency for guest and crew communication.
• Strong leadership and teamwork abilities.
• Organized, dependable, and responsible with Safety Management experience.

Responsibilities

• Represent the company values and visions.
• Ensure a professional and courteous service while managing the daily operations.
• Implement and maintain company standards and operating procedures.
• Adhere and enforce the company Safety Management plan.
• Navigate the ship safely from port to port along Europe’s rivers.
• Direct, manage and supervise all nautical-technical-safety matters.
• Assume responsibility for the safety of the ship, the guests, the entire crew, and environmental stewardship.
• Interact with guests courteously and liaise with hotel management to ensure guest satisfaction.
• Evaluate nautical crew and provide feedback, including performance enhancing action plans when necessary.
• Liaise professionally with local authorities during inspections and audits.
• Monitor the nautical crew duty-schedules and ensure compliance with relevant labour legislation.
• Be familiar with all docking locations and ensure emergency routes are clear.
• Monitor and supervise safety drills and report incidents.
• Liaise with shore-side and head office to distribute information.
• Side Task-related responsibilities: Prepare and supervise winter repairs; In charge of winter harbor; Manage safety drills and trainings; Report accidents or near misses.

Skills

Leadership

Team player

Guest interaction

German communication

English communication

Organized

Safety-conscious

Crew supervision

Job description

Scenic Group (Scenic / Emerald Cruises) is seeking a Staff Captain to oversee nautical operations on Europe's rivers. You will lead the nautical team, navigate ships safely, enforce safety plans, and interact professionally with guests and management to ensure exceptional experiences.

Required qualifications include river captain credentials, radar/radio certificates, German and English language proficiency, and strong leadership with a focus on safety and guest satisfaction.