Staff Captain

Scenic Group (Scenic / Emerald Cruises); United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Scenic Group (Scenic / Emerald Cruises) is seeking a Staff Captain to oversee nautical operations on Europe's rivers. You will lead the nautical team, navigate ships safely, enforce safety plans, and interact professionally with guests and management to ensure exceptional experiences.

Required qualifications include river captain credentials, radar/radio certificates, German and English language proficiency, and strong leadership with a focus on safety and guest satisfaction.

Qualifications

• Qualification as Staff Captain on European rivers (Danube, Rhine, Main, Moselle, Seine, Rhône, Saône).
• A or B river patent.
• Radar and radio certificate for the respective areas of operation.
• Fluent German for navigation and safety communications.
• English proficiency for guest and crew communication.
• Strong leadership and teamwork abilities.
• Organized, dependable, and responsible with Safety Management experience.

Responsibilities

• Represent the company values and visions.
• Ensure a professional and courteous service while managing the daily operations.
• Implement and maintain company standards and operating procedures.
• Adhere and enforce the company Safety Management plan.
• Navigate the ship safely from port to port along Europe’s rivers.
• Direct, manage and supervise all nautical-technical-safety matters.
• Assume responsibility for the safety of the ship, the guests, the entire crew, and environmental stewardship.
• Interact with guests courteously and liaise with hotel management to ensure guest satisfaction.
• Evaluate nautical crew and provide feedback, including performance enhancing action plans when necessary.
• Liaise professionally with local authorities during inspections and audits.
• Monitor the nautical crew duty-schedules and ensure compliance with relevant labour legislation.
• Be familiar with all docking locations and ensure emergency routes are clear.
• Monitor and supervise safety drills and report incidents.
• Liaise with shore-side and head office to distribute information.
• Side Task-related responsibilities: Prepare and supervise winter repairs; In charge of winter harbor; Manage safety drills and trainings; Report accidents or near misses.

Skills

Leadership

Team player

Guest interaction

German communication

English communication

Organized

Safety-conscious

Crew supervision

Job description

Staff Captain

Requirements

• Qualification as Staff Captain on one or several of the following rivers:
• Danube
• Dutch and Belgian rivers
• Rhine, Main and Moselle
• Seine, Rhône and Saône
• A or B river patent
• Radar and radio certificate for the respective areas of operation
• Ability to communicate in German for navigation purposes
• Ability to communicate in English with guests and company personnel
• Leadership skills
• Team player
• Good social skills and ability to interact with guests
• Organized and dependable personality with a strong sense of responsibility

Role and Responsibilities

• Represent the company values and visions
• Ensure a professional and courteous service while managing the daily operations
• Implement and maintain company standards and operating procedures
• Adhere and enforce the company “Safety Management plan”
• Observe all legal requirements and protocols
• Conduct quality controls and spot checks
• Distribute information within the team as well as to all other departments, including shore-side and head office
• Navigate the ship safely from port to port along Europe’s rivers
• Direct, manage and supervise all nautical-technical-safety matters
• Assume responsibility for the safety of the ship, the guests, the entire crew, and environmental stewardship
• Supervise and train the nautical team in carrying out deck work
• Interact with guests courteously
• Liaise with the hotel manager and cruise director to ensure guest satisfaction
• Evaluate nautical crew and provide feedback, including performance enhancing action plans when necessary
• Support and encourage talented crewmembers by identifying and suggesting career steps, following the company HR operating standards
• Liaise professionally with local authorities during inspections and audits
• Monitor the nautical crew vacation plans
• Monitor the nautical crew duty-schedules and ensure compliance with relevant labour legislation
• Be familiar with all docking locations
• Ensure proper storage use and that emergency escape routes are always free

Side Tasks

• Prepare and supervise winter repairs
• In charge of winter harbor
• Manage other duties such as luggage service, loading, and garbage off-loading
• Manage and execute all safety drills
• Report any accidents or incidents to the company accordingly
• Identify “near miss” situations accordingly and follow up with reports
• Participate in scheduled trainings, briefings, and meetings