Purser 2027

Uniworld - GRC Global River Cruises; United States; On-site; USD 90,000 - 150,000; Full time

Job summary

GRC Global River Cruises invites an experienced Hotel Manager to oversee Front Office operations aboard our European ships. You will supervise guest services, ensure smooth check-in/out, manage cash handling, and coordinate concierge services to deliver exceptional hospitality.

You will train and evaluate Front Office staff, maintain standards, and support the Hotel Manager in leadership rotations. Fluency in English is essential; additional languages are a plus.

Qualifications

• Experience supervising Front Office staff.
• Proficient in hotel management software and IT systems.
• Strong English skills; additional languages are beneficial.

Responsibilities

• Provide warm, professional service, anticipating guest needs.
• Coordinate concierge services; report in Cruise Report.
• Own guest requests or complaints and escalate when needed.
• Oversee Front Office operations: check-in/out, billing, cashier, currency, bookings.
• Manage onboard money flow: cashier, deposits, compliance.
• Handle cruise and monthly closings, inventories, and financial reports.
• Control delivery notes for onboard supplies.
• Handle IT and payment equipment; report issues.

Skills

Front Office management

IT skills

English proficiency

Leadership

Tools

Hotel management software

Job description

About GRC Global River Cruises

GRC Global River Cruises GmbH is part of The Travel Corporation (TTC) and manages the European river cruise operations of the TTC brands Uniworld Boutique River Cruises and Trafalgar River Cruises.

Together, our onboard teams and shoreside departments deliver exceptional river cruise experiences across Europe. We are united by professionalism, genuine care and a commitment to responsible and sustainable travel.

Your Life onboard

Life onboard is shaped by the company’s commitment to excellence. Unlike large-scale passenger ships, Uniworld vessels typically carry between 100 and 160 guests, allowing for more meaningful interactions and personalized service.

Our ships foster a culture of collaboration, professionalism, and shared purpose. We support one another, welcome fresh ideas, and pursue efficiency, always keeping our mission at the centre of everything we do.

Life on the river reflects our passion for hospitality and travel. Together, we create memorable guest experiences with genuine care, warmth, and elegance.

Our diverse teams are the heart of our success, united by respect, accountability, and pride. We approach travel as both a privilege and a responsibility, guided by a strong commitment to sustainability and positive global impact. With adaptability, integrity, and dedication to excellence, we inspire each other to dream bigger, achieve more, and grow together.

Your profile

Curious and forward-thinking, you embrace innovation and collaborate inclusively across diverse teams, with openness and teamwork coming naturally to you.

Hospitality is at your core, warm, attentive, and professionally presented, you place others’ wellbeing first and approach every task with a positive, proactive attitude.

In everything you do, you stay focused on quality and align your daily work with our broader company goals, contributing to shared success.

Your Responsibilities

• Provide warm, professional service, anticipating guest needs and using personal touches.
• Provide and coordinate concierge services; report arranged services in the Hotel Manager’s Cruise Report.
• Own and follow up on guest requests or complaints, escalating to the Hotel Manager as needed.
• Oversee and coordinate Front Office operations, including guest/crew check-in/out, billing, cashier duties, currency exchange, questionnaires, records, and excursion bookings.
• You are fully responsible for onboard money flow, including safe, daily cashier, deposits, and compliance with GRC rules.
• Manage cruise closings (invoices, credit card settlements, cash book, city ledgers, revenue) and monthly closings (F&B and boutique inventory, transfers, company accounts, shop and financial reports, night audits, cost/profit analysis).
• Control delivery notes for all onboard supplies.
• Handle IT and payment equipment responsibly; report technical issues promptly.

Specific Requirements

• Supervise, train, and appraise Front Office employees; ensure efficient workflows and compliance with working hour regulations.
• Replace the Hotel Manager during absences or holiday rotations; issue professional directives to officers/crew when required.
• Support the Hotel Manager in maintaining GRC administrative and hospitality standards.
• Maintain impeccable cleanliness at the Front Desk and other hospitality areas.
• Participate in daily briefings, end/start-of-season preparation, and supply loading.
• Comply with working hours regulations and attend trainings and safety drills.
• Excellent computer and IT skills.
• Actively participate in assigned learning activities, training sessions, and mandatory safety or emergency drills.
• Demonstrate strong proficiency in English, both spoken and written, additional languages such as German, French, Portuguese or Italian are beneficial.

Your future with GRC Global River Cruises

You’ll join a collaborative workplace where ideas are valued, and responsibility is shared early on. Our ships sail across Europe, giving you the chance to travel and grow through international exposure and cross-functional teamwork.

We offer competitive employment conditions, a modern work environment, and a team culture built on respect and trust. More than that, you’ll be part of a company where your contribution makes a visible impact on our business, our guests, and our shared commitment to sustainable travel.

Note:

Due to legal requirements, we can only accept applicants from EU/EEA/CH. We welcome internal and external candidates. The position is based on our European ships.