River Hospitality

Rockin R; New Braunfels (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

Rockin’ R is seeking friendly River Hospitality Staff to assist guests with selecting tubes, entering and exiting the water, and ensuring a safe, fun river experience. Ideal candidates are energetic, adaptable, and excel at guest service in a fast-paced outdoor setting.

As part of Rockin’ R, you will deliver hospitality, collaborate with location leaders, and respond to guest questions with patience and professionalism while helping with loading, transportation, and safety protocols on the river.

Qualifications

• Prioritize guest satisfaction and safety in outdoor settings.
• Ability to communicate clearly and professionally with guests and teammates.
• Comfortable on your feet for extended periods and able to lift/carry.
• Complete required training and certifications as needed.

Responsibilities

• Deliver hospitality and provide a memorable experience to all guests and team members alike
• Collaborate with location leaders and team members to deliver a smooth guest experience
• Address customer questions or concerns with patience and professionalism
• Load, stack, and transport tubes and rafts in trucks, tents, and trailers
• Distribute tubes and rafts to customers according to rental agreements
• Assist guests with safe entry into and exit from the water
• Stay informed on outdoor offerings, events, and promotions
• Monitor and maintain parking areas, including trash pickup and basic cleaning
• Other duties and projects as assigned by the Business Leader, Location Leaders and Operations Steward.

Skills

Customer service

Guest-focused

Teamwork

Adaptability

Safety awareness

Job description

About Rockin’ R:

Rockin' R Tubing Outfitters, is Gruene and New Braunfels best outfitter located on the Comal and Guadalupe Rivers in Texas that provides a fun day on the river while focusing on safety and keeping the river as clean as possible. Rockin' R is a dynamic and growing outdoor recreational business that specializes in providing exceptional outdoor experiences.

As Rockin' R team-members we bring our whole selves to work every day. We embrace the notion that our unique perspectives fuel innovation and enable us to best serve our customers, vendors, and each other on the team. We believe in freedom and truly enjoying what we do, bringing responsibility and self accountability to our every day.

Who We’re Looking For:

Rockin’ R is hiring friendly, customer-focused River Hospitality Staff to assist guests with selecting tubes, entering and exiting the water, and ensuring a safe, fun river experience. Ideal candidates are energetic, adaptable, and enjoy providing excellent guest service in a fast-paced outdoor environment.

What You’ll Be Doing:

• Deliver hospitality and provide a memorable experience to all guests and team members alike
• Collaborate with location leaders and team members to deliver a smooth guest experience
• Address customer questions or concerns with patience and professionalism
• Load, stack, and transport tubes and rafts in trucks, tents, and trailers
• Distribute tubes and rafts to customers according to rental agreements
• Assist guests with safe entry into and exit from the water
• Stay informed on outdoor offerings, events, and promotions
• Monitor and maintain parking areas, including trash pickup and basic cleaning
• Other duties and projects as assigned by the Business Leader, Location Leaders and Operations Steward.

What You’ll Bring to the Table:

• Friendly, eager and professional attitude toward co-workers and guests
• Adaptable in a fast-paced, outdoor environment
• Comfortable lifting, carrying, and being on their feet for extended periods
• Works well with team members to keep operations running smoothly
• Pay attention to and follow safety protocols, especially around water and equipment
• Ability to respond to customers and resolve concerns calmly
• Complete all required training and certifications