River Hospitality Specialist

Rockin R; New Braunfels (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

Rockin’ R is seeking friendly River Hospitality Staff to assist guests with selecting tubes, entering and exiting the water, and ensuring a safe, fun river experience. Ideal candidates are energetic, adaptable, and excel at guest service in a fast-paced outdoor setting.

As part of Rockin’ R, you will deliver hospitality, collaborate with location leaders, and respond to guest questions with patience and professionalism while helping with loading, transportation, and safety protocols on the river.

Qualifications

• Prioritize guest satisfaction and safety in outdoor settings.
• Ability to communicate clearly and professionally with guests and teammates.
• Comfortable on your feet for extended periods and able to lift/carry.
• Complete required training and certifications as needed.

Responsibilities

• Deliver hospitality and provide a memorable experience to all guests and team members alike
• Collaborate with location leaders and team members to deliver a smooth guest experience
• Address customer questions or concerns with patience and professionalism
• Load, stack, and transport tubes and rafts in trucks, tents, and trailers
• Distribute tubes and rafts to customers according to rental agreements
• Assist guests with safe entry into and exit from the water
• Stay informed on outdoor offerings, events, and promotions
• Monitor and maintain parking areas, including trash pickup and basic cleaning
• Other duties and projects as assigned by the Business Leader, Location Leaders and Operations Steward.

Skills

Customer service

Guest-focused

Teamwork

Adaptability

Safety awareness

Job description

Rockin’ R is seeking friendly River Hospitality Staff to assist guests with selecting tubes, entering and exiting the water, and ensuring a safe, fun river experience. Ideal candidates are energetic, adaptable, and excel at guest service in a fast-paced outdoor setting.

As part of Rockin’ R, you will deliver hospitality, collaborate with location leaders, and respond to guest questions with patience and professionalism while helping with loading, transportation, and safety protocols on the river.