Risk Shared Services Manager

Truist; Charlotte (NC); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Disability

401k plan

Vacation days (10)

Sick days (10)

Paid holidays

Pension plan

RSUs

Deferred compensation

Job summary

Truist Financial Corporation is seeking a Risk Shared Services Manager to oversee day-to-day eGRC operations and drive governance routines. You will translate strategic priorities into execution plans, manage delivery, and lead a team of risk and change professionals across business units and technology partners.

The role involves stakeholder engagement, effective challenge, and continuous improvement of eGRC processes to support enterprise risk management.

Qualifications

• Bachelor’s degree in Business, Finance, Risk Management, Information Systems, or related field
• 8+ years in risk management, governance, compliance, or related field in financial services or regulated industry
• Experience leading teams or complex programs
• Knowledge of enterprise risk management, governance, compliance, and risk disciplines
• Experience supporting governance, intake, prioritization, and roadmap management
• Strong risk management experience including control governance and remediation
• Proven ability to partner across business, risk, technology, data, operations, audit, and controls
• Strong communication and stakeholder management skills
• Demonstrated ability to influence outcomes and build collaboration
• Strong analytical, organizational, problem-solving, and critical-thinking skills
• Ability to manage competing priorities and deadlines
• Experience leading change initiatives and driving adoption
• Proficiency with Microsoft Office and governance tools

Responsibilities

• Execute risk shared services operating model and eGRC strategy with plans and governance
• Lead end-to-end eGRC intake and roadmap process including prioritization and status tracking
• Coordinate with TD&O Delivery teams and eGRC Solution Owners on alignment and delivery
• Monitor delivery health, milestones, risks, issues, and adoption outcomes
• Oversee organizational hierarchy and personnel alignment supporting enterprise risk activities
• Facilitate stakeholder forums and present recommendations to leadership
• Partner with risk programs, business units, technology, data partners, and control functions
• Lead, coach, and develop risk, governance, and change professionals
• Drive stakeholder communications, training, and change activities for adoption
• Maintain governance documentation and escalation of material matters

Skills

Risk management

Governance

Stakeholder management

Leadership

Change management

Communication

Analytical thinking

Education

Bachelor's degree in Business/Finance/Info Systems

Master’s degree (preferred)

Tools

Archer Integrated Risk Management

Office suite (MS Office)

Job description

Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description:

JOB SUMMARY

The Risk Shared Services Manager supports the execution and governance of the Enterprise Governance, Risk, and Compliance (eGRC) ecosystem. This role oversees day-to-day operations across the eGRC ecosystem, including intake and prioritization, roadmap management, reporting, policy adherence, and coordination with technology and business stakeholders. The Manager translates strategic priorities into execution plans, drives delivery, provides effective challenge, and manages risks, issues, dependencies, and stakeholder engagement. The role is accountable for program execution, governance routines, team leadership, and continuous improvement of eGRC processes and procedures.

ESSENTIAL AND RESPONSIBILITIES

• Execute the Risk Shared Services operating model and eGRC strategy by translating priorities into work plans, governance routines, deliverables, and measurable outcomes.
• Lead the end-to-end eGRC intake and roadmap process, including request review, effective challenge, prioritization, dispositioning, assignment, and status tracking.
• Partner with TD&O Delivery teams and eGRC Solution Owners to align business priorities, resource needs, delivery sequencing, testing, implementation, and roadmap execution.
• Monitor delivery health, milestones, dependencies, risks, issues, decisions, and adoption outcomes; drive corrective actions and escalated material concerns.
• Oversee Organizational Hierarchy and Hierarchy and Personnel Alignment processes, ensuring alignment with organizational and personnel changes and support for enterprise risk management activities.
• Facilitate stakeholder forums and present recommendations, roadmap changes, and decision support materials to leadership.
• Serve as a key partner across Risk Programs, business units, technology teams, data partners, and control functions to support effective execution of eGRC capabilities.
• Lead, coach, and develop a team of risk, governance, and change professionals, fostering accountability, collaboration, and continuous development.
• Drive stakeholder communications, training, and change activities that support adoption and consistent execution of eGRC processes and solutions.
• Maintain governance documentation and evidence to demonstrate compliance with policy requirements and appropriate escalation of material matters.

QUALIFICATIONS REQUIRED

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Business, Finance, Risk Management, Information Systems, or a related field; or an equivalent combination of education and experience.
• 8+ years of experience in risk management, governance, compliance, business change, technology delivery, program management, or a related field within financial services or another highly regulated industry.
• Experience leading teams, cross-functional initiatives, or complex programs.
• Knowledge of enterprise risk management, governance, compliance, and multiple risk disciplines.
• Experience supporting governance, intake, prioritization, roadmap management, change delivery, or enterprise risk platforms.
• Strong risk management experience, including process and control governance, RCSA facilitation, and end-to-end management of findings and remediation activities to support a strong control environment.
• Proven ability to partner across business, risk, technology, data, operations, audit, and control functions.
• Strong communication, stakeholder management, and facilitation skills, including the ability to prepare executive-level materials.
• Demonstrated ability to provide effective challenge, influence outcomes, and build collaborative relationships.
• Strong analytical, organizational, problem-solving, and critical-thinking skills.
• Ability to manage competing priorities, risks, dependencies, and deadlines in a complex environment.
• Experience leading change initiatives, driving adoption, and supporting process improvement.
• Proficiency with Microsoft Office and the ability to quickly learn governance, workflow, reporting, and risk management tools.

PREFERRED QUALIFICATIONS

• Master’s degree in Business, Finance, Risk Management, Information Systems, or a related field.
• 10+ years of experience in financial services risk management, governance, compliance, technology, or enterprise change.
• Experience with Archer Integrated Risk Management or other enterprise GRC platforms.
• Experience managing eGRC governance activities, including intake, roadmap management, organizational hierarchies, policy exceptions, and integrated risk reporting.
• Experience supporting governance and operations for enterprise technology platforms or shared services.
• Knowledge of technology delivery lifecycles, data governance, identity and access management, and risk platform controls.
• Experience partnering with technology teams on requirements, testing, implementation, and post-deployment support.

GENERAL DESCRIPTION OF AVAILABLE BENEFITS FOR ELIGIBLE EMPLOYEES OF TRUIST FINANCIAL CORPORATION

• medical
• dental
• vision
• life insurance
• disability
• accidental death and dismemberment
• tax-preferred savings accounts
• a 401k plan
• 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment
• 10 sick days (also prorated)
• paid holidays
• Truist’s defined benefit pension plan
• restricted stock units
• a deferred compensation plan

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.

Truist is a Drug Free Workplace.

EEO is the Law E-Verify IER Right to Work About Truist Truist is a purpose-driven financial services company, formed by the historic merger of equals of BB&T and SunTrust. We serve clients in a number of high-growth markets in the country, offering a wide range of financial services. At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Learn more about Truist on truist.com.