Product Manager, Adobe Experience Platform

Truist; Atlanta (GA); On-site; USD 110,000 - 150,000; Full time

Job summary

Truist is seeking a Product Manager to balance business, technology, and design priorities, delivering brand-defining experiences. You will translate opportunities into high-level concepts, manage a strategic roadmap, and drive data-driven decisions across delivery teams using AI-enabled tools.

You will work with stakeholders, ensure alignment with risk and compliance, and help optimize demand, experience, and conversion while enabling cost savings.

Qualifications

• Bachelors’ degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience
• Five or more years of banking, financial services, or other relevant work experience
• Three or more years of product, analysis, technology, and/or design experience
• Three or more years of leading cross functional teams
• Equal enthusiasm for high-level strategic planning and tactical daily execution
• Experience defining/driving vision of experience programs and/or partnership based programs
• Experience defining and delivering large-scale online initiatives
• Proven ability to use data analytics, research and testing methodologies to drive business decisions, diagnose problems, and recommend action plans to resolve issues
• Ability to lead cross-functional teams without formal authority
• Comfortable managing concurrent projects in a fast-based, results-driven environment
• Comfortable with ambiguity, leading work autonomously, and making independent decisions
• Excellent skills in presentation, facilitation, communication, and negotiation

Responsibilities

• Research, analyze, and learn about a target client segment to understand their financial needs.
• Define a differentiated product vision from market analyses and data-driven recommendations.
• Collaborate with partners to align on strategy and develop a delivery roadmap.
• Collaborate with stakeholders in planning and execution of projects.
• Write epics and features and prioritize across teams.
• Set PI vision, priority and definition with product owners on delivery timelines.
• Develop feature backlog roadmap with discovery, prototypes, usability studies, and analytics planning.
• Obtain partner alignment including legal, compliance, security, fraud as needed.
• Partner to set pricing and ensure billing follows processes.
• Create and track product metrics to inform strategy and roadmap.
• Work with Readiness to create client and teammate facing content.
• Risk management: ensure PML processes are followed and support risk presentations.
• Attend Agile ceremonies, as applicable.

Skills

Strategic thinking

Cross-functional collaboration

Data analysis

Presentation skills

Communication

Education

Bachelor's degree in business, engineering, design, or technology field; or related field

Job description

Product Manager

Regular or Temporary: Regular

Work Shift: 1st shift (United States of America)

Regular Language Fluency: English (Required)

This role is a Product Manager who balances business, technology and design priorities to deliver brand-defining product and service experiences. This role balances strategic product management, human-centered design thinking, and product owner execution discipline. The ideal candidate brings strong product discovery and data capabilities and is able to translate business opportunities into high-level concepts, data flows, and solution directions. While not expected to perform low-level technical work, this individual is expected to keep technical feasibility and constraints in mind and leverage AI-enabled tools to rapidly explore, communicate, and validate solution ideas. The Product Manager has business goals and is responsible for developing and maintaining a strategic delivery roadmap that supports those business goals. This position must be able to work at the strategic level (generating innovative ideas for growth) and at the tactical level (analyzing data, solving problems, and working with delivery teams for development). This position will help monitor and drive the business on all aspects of demand, customer experience, and conversion. The ideal candidate will have strong experience working with data pipelines, in addition to using a Scaled Agile development framework. This person should be able to move fluidly between business stakeholders and technology teams to prioritize the highest value items for delivery. The Product Manager will help shape digital experiences that improve client experience, generate additional revenue, and enable cost savings, while ensuring alignment with Truist risk, control, accessibility, security, and compliance expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Research, analyze, and learn about a target client segment, to garner a deep understanding of their segment and that segment’s financial needs.


2. Analyze the market and competitive environment to define a differentiated product vision that delivers unique value. Translate analyses into sound recommendations based on data and experience.


3. Collaborate with a wide variety of partners to align on strategy and develop a delivery roadmap that supports business goals.


4. Collaborate and engage key stakeholders, including lines of business, operations, and other functional areas in the planning and execution of projects.


5. Write epics and features in support of the defined roadmap, working with partners to prioritize across teams.


6. Set Planning Increment (PI) vision, priority and definition, partnering with product owners on feature prioritization and delivery timelines.


7. Develop feature backlog roadmap, leading high level deliverables including discovery, prototypes/wireframes, usability studies, partner demos, and web analytics planning.


8. Obtain partner alignment and approvals including legal, compliance, security, fraud and others as needed.


9. Partner to set Pricing and ensure billing follows all associated processes and procedures.


10. Create and track product metrics to inform strategy and roadmap, sharing analysis with partners.


11. Work with Readiness to create client and teammate facing content.


12. Risk management: Ensure all Product Management Lifecycle (PML) process & procedures are followed, supporting security, risk, audit, and more, and ensure action items and deadlines are met. Support risk presentations, working with other PM and PO partners on evidence to support recommendations.


13. Attend Agile ceremonies, as applicable.

QUALIFICATIONS

Required Qualifications:

1. Bachelors’ degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience


2. Five or more years of banking, financial services, or other relevant work experience


3. Three or more years of product, analysis, technology, and/or design experience


4. Three or more years of leading cross functional teams


5. Equal enthusiasm for high-level strategic planning and tactical daily execution


6. Experience defining/driving vision of experience programs and/or partnership based programs


7. Experience defining and delivering large-scale online initiatives


8. Proven ability to use data analytics, research and testing methodologies to drive business decisions, diagnose problems, and recommend action plans to resolve issues


9. Ability to lead cross-functional teams without formal authority


10. Comfortable managing concurrent projects in a fast-based, results-driven environment


11. Comfortable with ambiguity, leading work autonomously, and making independent decisions


12. Excellent skills in presentation, facilitation, communication, and negotiation


13. Experience in roles requiring strong communication and interpersonal skills & the creation and delivery of succinct presentations to explain and sell plans/vision

Preferred Qualifications:

• Experience using modern AI-enabled tools to accelerate insight generation, concept development, prototyping, and product discovery activities


• Demonstrated ability to use data, analytics, client feedback, performance trends, and fluency with AI tools to identify opportunities, diagnose issues, and recommend action plans.


• Previous experience working as a Product Manager for Agile team(s)


• Experience working with distributed teams (onshore/offshore)


• Certified SAFe® Product Owner/Product Manager (or equivalent)

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting Constantly (More than 50% of the time)

Standing Frequently (25% - 50% of the time)

Walking Frequently (25% - 50% of the time)

Visual / Audio / Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel Minimal and up to 10%

GENERAL DESCRIPTION OF AVAILABLE BENEFITS FOR ELIGIBLE EMPLOYEES OF TRUIST FINANCIAL CORPORATION

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work About Truist Truist is a purpose-driven financial services company, formed by the historic merger of equals of BB&T and SunTrust. We serve clients in a number of high-growth markets in the country, offering a wide range of financial services. At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Learn more about Truist on truist.com.