Risk Operations Leader — Underwriting & Claims

Prismhr Hire; Duluth (GA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Employee Assistance Program (EAP)

Disability Insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Identity theft protection

Critical Illness insurance

Legal and pet insurance

Job summary

Vensure Employer Solutions is seeking a Risk Operations Supervisor to provide hands-on leadership for underwriting, loss control, and workers' compensation claims activities. You will supervise staff, ensure process consistency, and maintain regulatory compliance while collaborating with leadership to improve risk operations.

The role emphasizes operational efficiency, quality, and accountability, acting as the liaison between frontline staff and Risk Operations leadership.

Qualifications

• High School diploma required.
• College degree in risk management, insurance, business, or related field preferred but not required with relevant experience.
• Minimum of 3 years of experience in workers' compensation, underwriting, risk operations, or related PEO functions.
• Prior supervisory, lead, or coordination experience required.

Responsibilities

• Provide day-to-day supervision of the Risk Operations team.
• Assign, prioritize, and monitor workloads to meet service levels.
• Oversee timekeeping, PTO requests, scheduling, and coverage.
• Deliver coaching and performance guidance to staff.
• Escalate operational issues as first point of contact.
• Ensure compliance with policies, regulations, and carrier guidelines.
• Support underwriting, loss control, and workers' compensation claims operations.
• Develop and update SOPs and training materials.
• Prepare operational reports on productivity and service performance.

Skills

Risk management

Workers' compensation

Underwriting

PEO insurance operations

Supervisory experience

Organizational skills

Analytical skills

Problem solving

Policy enforcement

Communication skills

Cross-functional collaboration

MS Word/PowerPoint/Excel

Reporting & documentation

Education

High School diploma

Bachelor-style degree preferred

Job description

Vensure Employer Solutions is seeking a Risk Operations Supervisor to provide hands-on leadership for underwriting, loss control, and workers' compensation claims activities. You will supervise staff, ensure process consistency, and maintain regulatory compliance while collaborating with leadership to improve risk operations.

The role emphasizes operational efficiency, quality, and accountability, acting as the liaison between frontline staff and Risk Operations leadership.