Risk Operations Lead (Fraud, KYC & AML)

Hard Rock Digital; United States; Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Hybrid/remote work environment

Competitive compensation

Job summary

Hard Rock Digital is seeking a proactive Risk Supervisor to oversee front-line teams across Fraud, Payments, KYC & Verification, AML, EDD, and RG operations. You will coach analysts, manage escalations, and drive quality control in a fast-paced, regulated online gaming environment.

The role emphasizes hands-on leadership, coaching, and collaboration with compliance to maintain high standards and KPI-driven performance across multiple risk domains.

Qualifications

• Experience in an operational or risk-related role within online gaming or fintech.
• Strong working knowledge of at least one key area (KYC, Fraud, AML, Payments, or RG).
• Prior experience providing informal leadership, mentoring, or team coordination.
• Excellent attention to detail and commitment to quality.
• Strong problem-solving and communication skills.
• Comfortable working in a structured, KPI-driven environment.

Responsibilities

• Oversee daily operations within assigned teams to ensure tasks meet SLAs and quality standards.
• Conduct regular quality checks and peer reviews to ensure process compliance and data accuracy.
• Provide on-the-job training and ongoing coaching to analysts and new team members.
• Ensure clear and consistent communication between front-line teams and management; escalate issues as needed.
• Identify and propose process improvements to enhance efficiency, accuracy, and team engagement.

Skills

Team leadership

Risk management

KYC/AML

Quality control

Fraud awareness

Operational coordination

Job description

Hard Rock Digital is seeking a proactive Risk Supervisor to oversee front-line teams across Fraud, Payments, KYC & Verification, AML, EDD, and RG operations. You will coach analysts, manage escalations, and drive quality control in a fast-paced, regulated online gaming environment.

The role emphasizes hands-on leadership, coaching, and collaboration with compliance to maintain high standards and KPI-driven performance across multiple risk domains.