Risk Mitigation Associate - Fraud

GOVX; La Vergne (TN); On-site; USD 2,755,000 - 3,168,000; Full time

Benefits offered by this job

Paid Time Off

Paid Sick Leave

Paid Holidays

401(k) match

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

FSA/HSA

Voluntary benefits

Employee Referral Program

GOVX discounts

Job summary

GOVX is seeking a Risk Mitigation Associate - Fraud to support fraud prevention, verify orders, and minimize financial losses. You will investigate flagged orders, verify customer data, and collaborate with Member Services and management.

The role requires 1+ year in e-commerce fraud or risk management, familiarity with NetSuite/ServiceNow, and experience with Braintree/PayPal environments. Hybrid or on-site work typical during peak seasons.

Qualifications

• Education/Experience: Associate's degree (Bachelor's preferred) and 1+ years in e-commerce fraud or risk management.
• Demonstrated analytical and problem-solving abilities with attention to detail.
• Ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Review orders flagged by automated fraud prevention systems and verify information by phone/email.
• Assist to verify customer data and account history to prevent refunds and mitigate fraud.
• Investigate potential Terms of Use violations and educate customers on compliance.
• Identify trends and communicate findings to improve fraud prevention processes.
• Support investigation and resolution of chargeback cases with documentation.

Skills

Analytical

Organizational skills

Problem solving

Prioritization

Education

Associate's degree

Bachelor's degree preferred

Tools

NetSuite

ServiceNow

Braintree

PayPal

Job description

The Risk Mitigation Associate - Fraud is a full-time position responsible for supporting GOVX's efforts to prevent fraudulent activity, promote customer satisfaction through financial transaction processing, and minimize related financial losses. This role reports to the Risk Mitigation Manager and works closely with Member Services.

Key Responsibilities

• Review: Orders flagged by automated fraud prevention systems; investigate account details, verify information via phone/email, and confirm or cancel orders.
• Assist: Verify customer data and account history to prevent refund delays and mitigate fraud. Investigate: Potential violations of Terms of Use and educate customers to ensure compliance.
• Identify: Trends and communicate findings across departments to improve fraud prevention processes.
• Support: Investigate, analyze, and resolve chargeback cases; gather documentation to dispute unsupported claims.

Requirements

Education/Experience: Associate's degree (Bachelor's preferred) and 1+ years in e-commerce fraud or risk management.

Technical Proficiency

• ERP:NetSuite or similar software.
• CRM: ServiceNow or similar enterprise level software
• Payments:Braintree and PayPal environments.

Skills: Strong analytical, organizational, and problem-solving abilities; capable of prioritizing in a fast-paced environment.

Attributes

• Ability to perform well in a highly dynamic, diverse, and rapidly changing environment.
• Candidates with prior GOVX experience must have proven performance in these areas.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This role occasionally must lift and carry office equipment. Occasional evening, night, and weekend shifts are required during peak season (e.g. Black Friday)

Physical - This is a sedentary role.

Mental - Problem solving, making decisions, interpreting data, organizing, and reading/write.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities: None

Travel Requirements: None

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay Range: $20.00 - $23.00 /hr.

Benefits

• Paid Time Off, Paid Sick Leave, Paid Holidays
• 401(k) plan with discretionary match available
• Medical, Dental, Vision, and Life Insurance
• Flexible Spending Account (FSA), Health Savings Account (HSA)
• Voluntary benefits including Critical Illness, Group Accident, Short Term Disability and Voluntary Life
• Employee Referral Program
• Discounts on the GOVX website