Fraud Prevention & Risk Mitigation Associate

GovX, Inc.; La Vergne, Northern (TN, KY); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Paid Sick Leave

Paid Holidays

401(k) plan

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

FSA/HSA

Employee Referral Program

GOVX discounts

Job summary

GovX, Inc. is seeking a Risk Mitigation Associate – Fraud to support anti-fraud efforts and ensure secure financial processing. You will review orders flagged by fraud systems, verify customer details, and decide on order status while collaborating with Member Services.

The role emphasizes data analysis, trend identification, and efficient handling of chargebacks. Evening or weekend shifts may occur during peak seasons, with a compensation range of $20.00–$23.00 per hour.

Qualifications

• Associate’s degree (Bachelor’s preferred) and 1+ years in e-commerce fraud or risk management.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to prioritize in a fast-paced environment.

Responsibilities

• Review orders flagged by automated fraud prevention systems; investigate account details, verify information via phone/email, and confirm or cancel orders.
• Assist: Verify customer data and account history to prevent refund delays and mitigate fraud. Investigate potential violations of Terms of Use and educate customers to ensure compliance.
• Identify trends and communicate findings across departments to improve fraud prevention processes.
• Support: Investigate, analyze, and resolve chargeback cases; gather documentation to dispute unsupported claims.

Skills

Analytical skills

Organizational skills

Problem solving

Education

Associate degree

Bachelor's preferred

Tools

NetSuite

ServiceNow

Braintree

PayPal

Job description

GovX, Inc. is seeking a Risk Mitigation Associate – Fraud to support anti-fraud efforts and ensure secure financial processing. You will review orders flagged by fraud systems, verify customer details, and decide on order status while collaborating with Member Services.

The role emphasizes data analysis, trend identification, and efficient handling of chargebacks. Evening or weekend shifts may occur during peak seasons, with a compensation range of $20.00–$23.00 per hour.