Senior Risk Operations Analyst

Visa; Austin (TX); Hybrid; USD 124,000 - 210,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Wellness program

Job summary

Visa's Risk Operations Center seeks a Senior Risk Operations Analyst to monitor fraud alerts, coordinate incident response, and drive data-driven decisions across global teams in a fast-paced environment.

The role requires 5+ years in fraud/risk, strong analytics, and the ability to work after hours. This hybrid position supports Visa's mission to disrupt cybercrime in the payments ecosystem.

Qualifications

• 5+ years of relevant work experience in fraud/risk operations or similar.
• Experience collaborating in a 24x7 Operations Center environment.
• Knowledge of transactions, processing systems, and risk management.
• Ability to design reports with meaningful trends and fraud stats.

Responsibilities

• Monitor and respond to fraud alerts and risk-based activity across in-house tools.
• Escalate incidents to proper support teams for validation and mitigation.
• Develop improvements to incident handling and drive operational efficiency.
• Coordinate incident handling with regional Risk groups and provide data-driven decisions.
• Author communications on major incidents within set timelines and regions.
• Serve as a Global Risk SME on fraud alerting platforms.

Skills

Fraud investigations

Data analytics

Security operations

Incident response

24x7 Operations Center experience

Education

Bachelor's Degree or higher in a related field

Tools

VisaNet

ISO 8583

VCMS

Base I/Base II

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

TheSenior Risk Operations Analystis a high visibility and demanding role, responsible for monitoring and review of fraud alerts actioned by the Risk Operations Center team within the Payment Fraud Disruption organization at Visa. This position is responsible for identification and mitigation to any risk or fraud attack affecting Visa's clients or brand. This fast-paced team of technology expertsidentifies, investigates, disrupts and prevents attacks targeting the global payment ecosystem. The Senior Analyst is responsible for all aspects of monitoring, alert development, incident review, escalation, and documentation of alerts. This position reports to the Senior Director of the Risk Operations Center.

Note: This position requires shift work.

Primary responsibilities:

• Monitor and respond to a wide variety of custom built in house solutions used to identify potential fraud and risk based activity that may be impactful to Visa and its clients
• Ensure that incidents are escalated to the proper support teams for validation and mitigation based on the identification of possible threats
• Determine opportunities for incident handling improvements and increase operational efficacy
• Coordinate incident handling with regional Risk groups take decisive action on events, alerts etc.
• Assess impact accurately of a critical/major incident and author communication for distribution to appropriate recipients within set periods with guidance
• Serve as a Global Risk Subject Matter Expert on various Visa fraud alerting platforms
• Develop and drive metrics for operations and validate the accuracy of these metrics
• Compile reporting on internal incident response measures of success
• Collaborate with the Payment Fraud Disruption team during fraud events to provide real time status and data driven decision making
• Take on and drive to completion varying risk projects

Secondary Responsibilities:

• Collaborate with Payment Systems Intelligence to recognize and implement measures to identify and disrupt new fraud and cybercrime threats to the payments ecosystem and communicate them to relevant stakeholders.
• Provide and oversee technical analysis support to the Global Risk organization to protect the payment ecosystem.
• Support Payment Fraud Disruption and Risk in its strategic goals of identifying, analyzing and disrupting cybercrime and fraud threats to the global payments ecosystem
• Identify and recommend process improvements, system enhancements, and procedural changes to increase operational efficiencies and data quality

This position is a Hybrid role to be located in either our Atlanta, GA or Austin, TX office locations

Qualifications

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
• Proven experience collaborating in a team within a 24x7 Operations Center
• Knowledge of transactions, systems processing transactions and overall transaction process
• Understanding of networks, risk management, network security, digital forensics, and security operations
• Prior experience with data analytics, visualization tools and concepts
• Ability to respond after-hours, weekends and holidays to major fraud events
• Passion for fraud schemes and cybercrime investigations
• Understanding of payments process and cybercrime and fraud techniques
• Design reports with meaningful trends and fraud stats

Preferred Qualifications:

• 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• 8+ years of experience in payment card or cybersecurity industry, payment card investigations, cybercrime fraud and/or Red team testing
• Direct experience with VisaNet, ISO 8583, transaction routing, VCMS, Base I and Base II platforms
• Familiarity with intelligence databases and analytical tools or similar intelligence reporting systems
• Analysis of cyber threat intelligence and fraud intelligence
• Undergraduate degree or commensurate experience required, graduate degree preferred
• CISSP, CHFI, CEH, GIAC certifications

Information for US Applicants

For roles located in the US, the estimated salary range for this position is $124,300 to $210,300 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.