Risk Events & Issues Lead – Premium Products & Shopping

Capital One

Richmond (VA)

On-site

USD 110,000 - 125,000

Full time

6 days ago

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Job summary

Capital One is seeking a Principal Associate, Issue & Event Management Lead in Virginia. You will oversee risk event and issue management for Premium Products & Experiences and Capital One Shopping, guiding partners through scoping, contingency, root cause analysis, and remediation within Fuse.

You will interact with Risk Advisors, Legal & Compliance, and Executive leadership to drive timely containment and sustainable risk controls.

Qualifications

Minimum 2 years in operations, risk management, compliance, or audit
Minimum 2 years in process management, project management, or relationship management
Preferred: 3+ years in operations, risk management, or audit
Preferred: 3+ years in process management or project management
Experience as a Risk Event and Issue Manager
Familiarity with AI tools and proactive adoption

Responsibilities

Manage the Event and Issue lifecycle with scoping and record creation in Fuse
Partner with Risk Advisors and Legal/Compliance to guide containment and remediation
Lead root cause analysis to ensure sustainable containment
Coordinate priorities with dependencies and escalate as needed
Support risk advisors and business partners with research and problem-solving
Participate in risk forums and drive continuous improvement
Provide Fuse training to teammates
Drive process improvements including AI tooling opportunities
Analyze data to identify risks and trends and prepare ExeLeadership-facing reporting
Support audits and regulatory exams as needed