Lead, Risk Event & Issue Management - Premium & Shopping

Capital One; McLean (VA); On-site; USD 121,000 - 138,000; Full time

Benefits offered by this job

Performance-based incentives

Job summary

Capital One is seeking a Principal Associate to lead Issue & Event Management for Premium Products & Experiences and Capital One Shopping. You will own risk event lifecycles, guide containment and remediation, and drive continuous process improvements while interacting with Risk Advisors, Legal & Compliance, and executive leadership.

The role emphasizes data-driven insights, collaboration across teams, and the application of AI-enhanced tooling to streamline risk management.

Qualifications

• 2+ years in operations, risk management, compliance, or audit.
• 2+ years in process management, project management, or relationship management.

Responsibilities

• Manage the Event and Issue lifecycle in Fuse.
• Guide risk partners on containment and remediation.
• Lead root cause analysis to prevent future breakdowns.
• Coordinate priorities with dependencies and escalate as needed.
• Support risk forums and drive process improvements.

Skills

Communicative and Influential

Action-Oriented

Curious and Analytical

Challenging & Fungible

Collaborative & Team-Oriented

Resilient Under Pressure

Tools

Fuse

Governance, Risk & Compliance software

Job description

Capital One is seeking a Principal Associate to lead Issue & Event Management for Premium Products & Experiences and Capital One Shopping. You will own risk event lifecycles, guide containment and remediation, and drive continuous process improvements while interacting with Risk Advisors, Legal & Compliance, and executive leadership.

The role emphasizes data-driven insights, collaboration across teams, and the application of AI-enhanced tooling to streamline risk management.