Risk Analyst

Popular; San Juan (PR); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Popular is seeking an Operational Risk Analyst to govern and report on operational losses, tracking trends and KRIs, and supporting risk remediation efforts. The role collaborates with business units and the First Line of Defense to ensure timely, accurate reporting.

The position requires 3–5 years in risk management, strong data skills in Excel/Power BI, and bilingual English/Spanish capabilities; hybrid work in San Juan, Puerto Rico is offered.

Qualifications

• Bachelor’s Degree in Business Administration, Accounting, Finance, or Industrial Engineer, Data Analytics, or a related field.
• 3–5 years of experience in Operational Risk Management or related areas preferred.
• Must be bilingual in English and Spanish, with strong communication skills.

Responsibilities

• Governance, data management, and reporting of operational losses and risks.
• Review and reconcile losses, analyze trends and KRIs; prepare management information for committees.
• Coordinate risk indicators calibration, training, and governance reporting processes.

Skills

Excel

PowerPoint

SharePoint

Word

Power BI

Education

Bachelor’s Degree in Business Administration, Accounting, Finance, or related field

Tools

Excel

Power BI

PowerPoint

SharePoint

Word

Job description

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Date: Oct 14, 2026

Location: San Juan, PR

Company: Popular

Workplace Type: Hybrid

Job Type

This position supports the governance, oversight, analysis, and reporting of Popular’s operational losses and related operational risk activities. Responsibilities include reviewing and reconciling operational losses, analyzing trends and key risk indicators; monitoring root causes, control deficiencies, and remediation, and preparing information for management and governance committees. The position also supports the evaluation and creation of annual Operational Risk capital stress test and scenario analysis.

The analyst works closely with business units and other stakeholders, provides appropriate review and challenge of information submitted by the First Line of Defense, and delivers guidance and training to promote consistent and timely reporting. This position will support mainly the operational risk management process and propose to minimize operational risks from evaluation of key risks indicators and evaluation of controls effectiveness, identifying control failures, facilitating risk remediation, and monitoring the first line of defense in an effort to minimize risk exposures and strengthen the overall control environment. This position reports to the Operational Risk Senior Manager.

Essential Duties and Responsibilities

Operational Losses Governance, Data Management, and Reporting

• Promotes strong risk and control culture and reinforce awareness of operational losses requirements across Popular.
• Review operational and potential loss events for completeness, accuracy, timeliness, proper classification, and adequate support.
• Reconcile Operational Losses data with accounting records; research and resolve discrepancies with the relevant stakeholders.
• Prepare recurring reports, dashboards, scorecards, KRIs, and Power BI reporting within established deadlines; analyze trends, recurring events, recoveries, and emerging exposures.
• Support enhancements, testing, and issue resolution for systems, reports, interfaces, and data sources used in the Operational Losses process.
• Coordinate the annual KRI calibration and threshold review for Operational Risk.
• Coordinate the annual OLRS user access certification and approval hierarchy updates with IT/InfoSec.
• Coordinate the annual Corporate Operational Losses Awareness Training, for the business units and other stakeholders.

Material Events, Root Cause, Remediation, and Recoveries

• Coordinate the collection, monitoring and reporting of material loss events that meet management or committee-reporting thresholds.
• Support root-cause analysis and review contributing factors, control gaps, and corrective actions for significant or recurring events.
• Monitor remediation commitments and elevate overdue or unsupported matters, preserving First Line ownership while providing Second Line oversight and challenge.
• Coordinate potential insurance and captive recoveries, and support reporting of gross losses, recoveries, and net losses.

Capital Stress Testing and Scenario Analysis

• Support the annual Operational Risk capital stress-testing process, including preparation, validation, and adjustment of historical loss data.
• Support loss estimates, add-ons, and low-probability/high-severity scenarios; coordinate inputs with subject-matter experts, Capital Planning, Treasury, Finance, and Insurance.
• Document and challenge scenario assumptions, calculations, and results, maintaining audit trail.
• Prepare summaries, work papers, and submission packages for management and governance forums.

Governance, Training, and Support

• Prepare Operational Losses materials and executive summaries for the Operational Risk Committee (ORCO), Risk Management Committee, Senior management Team, and working groups by the required due date.
• Develop and deliver training and guidance to business-unit liaisons on event reporting, classification, root cause, and remediation.
• Review and recommend updates to Operational Losses policies, procedures, and job aids.
• Support responses to internal audits, regulatory reviews, quality-assurance observations, and other reviews related to Operational Losses, reporting, capital stress testing, or scenario analysis.
• Perform other related duties as assigned consistent with the position's responsibilities.

Education

Bachelor’s Degree of Business administration, Accounting, Finance, or Industrial Engineer, Data Analytics, or a related field.

Experience

• Preferably, three to five years of experience in Operational Risk Management, Operational Losses, financial or risk data analysis, internal controls, banking, finance, accounting, or a related area.
• Experience supporting management reporting, reconciliations, root-cause analysis, corrective-action monitoring, capital stress testing, scenario analysis, or governance processes is preferred.
• Must be bilingual in English and Spanish, with the ability to communicate effectively in writing and verbally in both languages.

Other Qualifications

• Risk Management background is essential.
• Internal Control background is essential.
• Strong project management and time-management skills, with the ability to prioritize multiple assignments and changing deadlines.
• Advanced proficiency in Microsoft Excel, PowerPoint, SharePoint, Word, Power BI, or comparable reporting and visualization tools.
• Strong analytical skills and the ability to reconcile information from multiple systems and data sources with a high degree of accuracy and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and ability to work on multiple projects.
• Ability to manage and prioritize projects and changing deadlines.
• Ability to maintain confidential information.
• Ability to design and provide training to users.
• Ability to review and appropriately challenge information while maintaining constructive working relationships with First Line and other stakeholders.
• Strong business writing and verbal communication, presentation, facilitation, and training skills in Spanish and English.
• Ability to communicate effectively with employees and management at all organizational levels.
• Soundjudgment, results oriented customer service focus, and commitment to confidentiality.
• Understanding of banking regulatory requirements and risk-governance expectations.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at [e-mail] . This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

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