Business Systems Analyst

Popular; San Juan (PR); Hybrid; USD 75,000 - 105,000; Full time

Job summary

Popular, a leading financial institution in Puerto Rico, seeks a Business Systems Analyst to bridge business, product, and technology teams. You will translate objectives into actionable requirements and support end-to-end delivery across channels and processes.

You will partner with Product Owners, stakeholders, and developers, creating clear user stories, acceptance criteria, and functional specs. Experience in digital banking or regulated products is a plus, and a hybrid work setup is

Qualifications

• 3+ years of experience as a Business Systems Analyst or similar role.
• Experience working in cross-functional environments involving business, product, and technology teams.
• Strong requirements gathering, analysis, and documentation skills.
• Ability to translate business needs into clear functional requirements and user stories.
• Experience creating process maps, workflow diagrams, journey maps, or similar documentation.
• Experience working within Agile delivery environments.
• Experience supporting digital banking, financial services, payments, security, fraud prevention, or other regulated customer-facing products is a plus.

Responsibilities

• Partner Across Business, Product, and Technology with stakeholders and vendors to understand objectives.
• Support translation of goals into functional requirements and solution specs.
• Facilitate discovery sessions to refine requirements and ensure shared understanding.
• Own requirements deliverables from discovery through implementation.
• Ensure traceability and clarity of requirements for testing and delivery.

Skills

Requirements gathering

Agile delivery

Stakeholder management

Process modeling

User stories

Tools

Jira

Confluence

Lucidchart

Miro

Visio

Job description

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Date: Aug 19, 2026

Location: San Juan-Cupey, PR

Company: Popular

Workplace Type: Hybrid

Business Systems Analyst

We are looking for a Business Systems Analyst to join our Digital Product team and partner closely with Product Owners /Product Manager s , business stakeholders, and technology teams. This role is responsible for understanding business processes, gathering and documenting requirements, analyzing impacts across multiple system s , customer journeys, integrations , channels and operational processes to help ensure end-to-end solutions align with business needs. The Business Systems Analyst will serve as a key link between business, product, and development teams, helping translate ideas and business objectives into clear, actionable requirements that support successful delivery.

Key Responsibilities

Partner Across Business, Product, and Technology

Collaborate with Product Owners /Product Managers , business stakeholders, developers, architects, and vendors to understand business objectives and product initiatives.

Support the translation of business and product goals into functional requirements and solution specifications.

Facilitate discovery sessions, workshops, and stakeholder discussions to gather and refine requirements.

Act as a liaison between business and technical teams to ensure a shared understanding of requirements and expected outcomes.

Partner with Product Owners and Product Managers to ensure requirements, solutions, and recommendations support customer outcomes, business objectives , and product goals.

Requirements Analysis & Documentation

Analyze business, functional, system, operational, customer, and product data to validate requirements, identify opportunities, and support product decisions. Create and maintain user stories, acceptance criteria, business rules, use cases, and functional specifications.

Document current-state (As-Is) and future-state (To-Be) processes.

Identify dependencies, risks, assumptions, and gaps that may impact delivery.

Support backlog refinement, sprint planning, UAT, and implementation activities.

Systems & Process Analysis

Develop an understanding of how applications, services, APIs, data, and business processes interact across the organization.

Analyze end-to-end processes and identify opportunities to improve efficiency and effectiveness.

Evaluate the impact of changes across systems, integrations, customer experiences, operational workflows , risks, dependencies and implementation considerations

Create process flows, workflow diagrams, sequence diagrams, and other artifacts that support solution design and team alignment.

Support Delivery & Execution

Own requirements and analysis deliverables from discovery through implementation.

Ensure requirements are clearly documented, traceable, and understood by stakeholders.

Support testing and validation activities to ensure solutions meet business needs and functional expectations.

Follow up on open questions, dependencies, and action items to support successful product delivery.

Qualifications

Required

3+ years of experience as a Business Systems Analyst, Business Analyst, Product Analyst, or similar role.

Experience working in cross-functional environments involving business , product , and technology teams.

Strong requirements gathering, analysis, and documentation skills.

Ability to translate business needs into clear functional requirements and user stories.

Experience creating process maps, workflow diagrams, journey maps, or similar documentation.

Strong communication , facilitation, and stakeholder management skills.

Experience working within Agile delivery environments.

Ability to manage multiple priorities and perform effectively in situations where requirements evolve over time.

Experience supporting digital banking, financial services, payments, security, fraud prevention, or other regulated customer-facing products is a plus.

Preferred

Experience supporting digital products, customer-facing platforms, or enterprise applications.

Familiarity with APIs, system integrations, data flows, and SaaS solutions.

Experience using Jira, Confluence, Lucidchart , Miro, Visio, or similar tools.

Exposure to SQL, Power BI, analytics, or reporting tools.

Knowledge of customer journeys, user experience concepts, and digital product practices.

What We're Looking For

Thinks about business needs through the lens of customer and business value.

Understands how customer journeys, business processes, systems, data, and operational teams interact to deliver end-to-end customer experiences.

Is comfortable participating in technical conversations without needing to be a developer.

Can translate business requirements into clear and actionable work for delivery teams.

Builds trusted relationships across Product, Business, Operations, Compliance, and Technology teams.

Demonstrates ownership of deliverables and follows through on commitments.

Important:

The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

• Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

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