Rising Service Manager — Team Leader & Growth Path

VIP Tires & Service; Derry (NH); On-site; USD 55,000 - 75,000; Full time

Job summary

VIP Tires & Service seeks a Service Manager II to lead a shop team, ensuring safety, quality, and VIP customer experiences at the location. The role develops talent, enforces policies, and coordinates with management to meet performance standards.

The SMII acts as a development path toward a future Service Manager, delivering exceptional service while maintaining facilities, schedules, and customer communications in a fast-paced environment.

Qualifications

• Two years of related experience in automotive service management preferred.
• Two-year college or technical school program recommended.
• Equivalent combination of education and experience acceptable.

Responsibilities

• Lead a high-performing team to deliver VIP customer experiences.
• Ensure safety policies are followed and equipment is safe.
• Schedule staff to meet customer needs during all hours of operation.
• Coach associates through LMS and vendor trainings; pursue ASE certifications.
• Maintain facility and equipment to VIP standards; manage daily prep and closing procedures.
• Enforce compliance with service ethics, regulations, and company policies.

Skills

People management

Communication

Business acumen

Organizational skills

Automotive service knowledge

Education

Two-year college or technical school recommended

ASE certifications (C1, P2, G1) recommended

Job description

VIP Tires & Service seeks a Service Manager II to lead a shop team, ensuring safety, quality, and VIP customer experiences at the location. The role develops talent, enforces policies, and coordinates with management to meet performance standards.

The SMII acts as a development path toward a future Service Manager, delivering exceptional service while maintaining facilities, schedules, and customer communications in a fast-paced environment.