Rising Enterprise IT Watch Officer

Chenega Agile Real Time Solutions, LLC; Springfield (VA); On-site; USD 74,000 - 90,000; Full time

Job summary

Chenega Agile Real-Time Solutions, LLC seeks a Junior Enterprise Watch Officer in Springfield, VA to monitor mission system status and coordinate incident response for NGA IT services. You will provide timely updates to CIO-T leadership and deliver daily operation briefs in a fast-paced environment.

The role requires TS/SCI clearance, experience with ServiceNow, and the ability to work varied shifts, including nights and weekends, while collaborating across teams and partners.

Qualifications

• Bachelor's degree or higher with 2+ years relevant IT/ops experience.
• Clearance: TS/SCI and ability to pass background and drug screening.
• Operational experience with ServiceNow and familiarity with Intelligence Community.

Responsibilities

• Manage Priority 1 tickets to resolution.
• Monitor ES C operations to maintain centralized situational awareness of NGA IT services.
• Communicate the status of the operational infrastructure and provide briefings to senior leadership.
• Prepare and deliver Daily Operations briefs and coordinate with mission partners during outages.

Skills

Operational experience with ServiceNow

Experience in Intelligence Community

TS/SCI Clearance

Clear communication

Team collaboration

Education

Bachelor's Degree

Associate’s Degree

High school diploma

Tools

ServiceNow

Job description

Chenega Agile Real-Time Solutions, LLC seeks a Junior Enterprise Watch Officer in Springfield, VA to monitor mission system status and coordinate incident response for NGA IT services. You will provide timely updates to CIO-T leadership and deliver daily operation briefs in a fast-paced environment.

The role requires TS/SCI clearance, experience with ServiceNow, and the ability to work varied shifts, including nights and weekends, while collaborating across teams and partners.