Enterprise IT Watch Officer – Incident Response Lead

Chenega MIOS SBU; St. Louis (MO); On-site; USD 65,000 - 95,000; Full time

Job summary

Chenega MIOS SBU in St. Louis, MO seeks a Jr. Enterprise Watch Officer to monitor NGA IT services, manage critical incidents, and brief senior leadership.

Candidates should have ServiceNow experience and a TS/SCI clearance or ability to obtain CI poly. A solid IT background and strong communication skills are essential for this fast-paced environment. The role involves coordinating with multiple teams, sustaining daily operations, and delivering timely status updates to executives.

Qualifications

• Operational experience with ServiceNow.
• Experience in the Intelligence Community.
• TS/SCI Clearance with the ability to obtain CI poly.
• Active CompTIA Security+ certification preferred.
• Successfully pass background and drug screening.

Responsibilities

• Manage Critical Priority 1 tickets to resolution.
• Monitor operational activities of all cells within the ESC to maintain centralized situational awareness of NGA IT services.
• Communicate the status of the operational infrastructure.
• Provide briefings to senior leadership on the status of the IT enterprise.
• Prepare and deliver the Daily Operations briefs.
• Collect, coordinate, and brief upcoming days' AOs.
• Recommend appropriate mitigation activities to minimize downtime and restore services.
• Assist in assessing impact of events on mission capability and prioritize restorations.
• Coordinate with impacted mission partners during unscheduled outages.

Skills

ServiceNow

Intelligence Community

CI poly

Security+

MS Office

Education

Bachelor's degree + 2+ years experience

Associate's degree + 4+ years

High school diploma or GED + 6+ years

Job description

Chenega MIOS SBU in St. Louis, MO seeks a Jr. Enterprise Watch Officer to monitor NGA IT services, manage critical incidents, and brief senior leadership.

Candidates should have ServiceNow experience and a TS/SCI clearance or ability to obtain CI poly. A solid IT background and strong communication skills are essential for this fast-paced environment. The role involves coordinating with multiple teams, sustaining daily operations, and delivering timely status updates to executives.