RISE Advisor: Quality Review & Coaching Lead

Manhattan Strategy Group; United States; Remote; USD 30,000 - 39,000; Full time

Job summary

Manhattan Strategy Group is seeking a Remote RISE Advisor to provide final human review of electronically submitted SNAP store visit reports. You will identify issues, coach reviewers, and maintain high-quality, client-ready deliverables in a fast-paced production environment.

The role emphasizes accuracy, communication, and collaboration with the RISE team, with minimal administrative duties and opportunities to contribute to process improvements through AI-driven tools.

Qualifications

• Excellent attention to detail and the ability to identify errors, omissions, inconsistencies, and potential compliance concerns.
• Strong organizational, time-management, prioritization, and multitasking abilities.
• Excellent written and verbal communication skills, including the ability to explain corrections clearly and provide respectful, constructive feedback.
• Comfort with direct telephone communication and the ability to handle difficult or sensitive conversations calmly and professionally.
• Strong judgment, critical-thinking, and problem-solving skills, including the ability to distinguish between minor corrections and issues requiring escalation.
• Ability to work effectively and maintain accuracy in a fast-paced, deadline-driven remote environment.
• Demonstrated ability to work collaboratively, accept feedback, support teammates, and contribute to a positive team culture.
• Openness to change, continuous learning, innovation, and adoption of improved processes and technologies.
• Comfort learning and using software platforms, automation tools, workflow systems, and AI-driven technologies.
• Proficiency with Microsoft Office; experience with Salesforce or similar workflow-management systems preferred.
• Ability to follow detailed written procedures while applying sound judgment when circumstances are not fully addressed by existing guidance.

Responsibilities

• Review electronically submitted store visit reports for accuracy, completeness, consistency, compliance with project requirements, and readiness for client delivery.
• Provide the final human touch by applying sound judgment, project knowledge, and attention to detail rather than relying solely on automated checks or written rules.
• Prioritize assigned reports and manage workload effectively to support established deadlines, prevent backlog, and maintain timely client delivery.
• Communicate positively and professionally with store reviewers regarding clarification requests, needed corrections, missing information, and opportunities for improvement.
• Place direct telephone calls to store reviewers when clarification, follow-up, coaching, or additional support is needed. Schedule or participate in individualized or group training sessions when directed or when recurring issues indicate that additional support would be beneficial.
• Use live conversation to provide the personal connection, immediate guidance, and collaborative problem-solving that cannot always be achieved through email or text communication.
• Provide feedback that is specific, respectful, actionable, and focused on helping the reviewer successfully complete the current assignment and improve future work.
• Escalate urgent, complex, repeated, or sensitive issues to the RISE Manager or project leadership in a timely manner.
• Identify recurring deficiencies, unclear instructions, workflow bottlenecks, and training needs, and share observations and recommendations with the RISE Manager.
• Participate in team meetings, training, and collaborative problem-solving to promote consistent review standards and shared understanding.
• Support teammates by sharing knowledge, answering questions, assisting with priority workloads, and contributing to a positive and dependable team environment.
• Follow established SOPs, review standards, job aids, client guidance, and project requirements while remaining adaptable as procedures and priorities evolve.
• Contribute ideas for practical process improvements, improved reviewer guidance, updated training resources, and more efficient review workflows.
• Use approved software platforms, automation tools, workflow systems, and AI-assisted solutions responsibly and accurately.
• Maintain clear documentation of review actions, communications, corrections, escalations, and final disposition within required systems.
• Demonstrate accountability for assigned work, responsiveness to team communications, and consistent follow-through on open items.
• Promote positivity, teamwork, innovation, and excellence by approaching challenges with professionalism, curiosity, fairness, and a solutions-oriented mindset.
• Mentor new Reviewers and serve as a resource to RISE contractors by providing procedural guidance, technical assistance, and support with complex issues.
• Schedule and facilitate Teams meetings and screensharing sessions with new Reviewers to review report feedback, address deficiencies, provide guidance, and support continued improvement.
• Utilize Microsoft Office Suite and AI-powered tools to efficiently complete daily assignments and support team operations.

Skills

Attention to detail

Communication

Time management

Remote work readiness

Coaching & mentoring

Education

High School Diploma or equivalent

Tools

Microsoft Office

Salesforce / CRM

Job description

Manhattan Strategy Group is seeking a Remote RISE Advisor to provide final human review of electronically submitted SNAP store visit reports. You will identify issues, coach reviewers, and maintain high-quality, client-ready deliverables in a fast-paced production environment.

The role emphasizes accuracy, communication, and collaboration with the RISE team, with minimal administrative duties and opportunities to contribute to process improvements through AI-driven tools.